Nkapi Makgale

• Manage the full employee lifecycle, including onboarding, offboarding, and contract management.
• Maintain accurate HR records, payroll data, and compliance documentation.
• Support HR policy implementation and ensure adherence to labour legislation.
• Coordinate leave management, training logistics, and performance reviews.
• Assist with recruitment: posting vacancies, screening CVs, and arranging interviews.
• Address employee queries and promote a positive, compliant workplace culture.
• Prepare HR and payroll reports for management, ensuring data accuracy.
• Key Achievements:
• Proposed and implemented a cost-saving alternative to retrenchment, preserving all jobs.
• Introduced an employee pension and compensation fund, improving benefits.
• Digitized HR records, improving data access and administrative efficiency.
• Trained an HR Junior on HR Administration.

• Acted as the primary liaison for regional and international clients.
• Oversaw client onboarding, service delivery, and satisfaction tracking.
• Conducted regular client feedback sessions, utilizing insights gathered to identify areas for enhancing the overall service experience.
• Served as an escalation point for complex client issues requiring senior management intervention; worked closely with various departments to reach a satisfactory resolution.
• Led and trained a regional Customer Relations Team to ensure consistent service delivery.

Key Achievements:

• Got a promotion from a Customer Relations manager to running an HR Department.
• Built the Customer Relations Department from inception to a regional team.
• Designed a Customer Relations Manual standardizing operations.
• Introduced performance incentives, improving sales collaboration and morale.

• Supported HR and administrative functions, ensuring compliance and efficiency.
• Processed employee timesheets and ensured accurate payroll submissions.
• Maintained personnel files, attendance registers, and HR documentation.
• Assisted with leave management, IRP5s, and employee support requests.
• Collaborated with management to streamline HR reporting and procedures.
• Key Achievements:
• Transitioned from general admin to HR, demonstrating adaptability.
• Improved record accuracy and HR documentation processes.

• Supervised and supported learners during aftercare programs.
• Designed engaging, educational activities aligned with the school curriculum.
• Assisted learners with homework and school projects.
• Maintained strong relationships with parents and staff for child development.

• Coordinated high school sports events, securing sponsorships and media coverage.
• Developed fundraising proposals and managed event logistics.
• Liaised with corporates, schools, and media partners for successful campaigns.