Summary
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Nkanyiso Clifford Khumalo

Nkanyiso Clifford Khumalo

Logistic Pick And Packer
Johannesburg

Summary

Dynamic and detail-oriented professional with extensive experience at Paul’s Homemade, excelling in order picking and packing accuracy. Proven ability to enhance team collaboration and streamline warehouse operations, consistently achieving high-quality standards. Recognized for exceptional time management and commitment to safety compliance, ensuring efficient and reliable service in fast-paced environments.

Work History

Pick and Packer

Paul’s Homemade
  • Operated pallet jacks and hand trucks to transport materials efficiently within warehouse.
  • Selected and packed products accurately according to order specifications.
  • Maintained cleanliness and organization of work areas to promote safety and efficiency.
  • Collaborated with team members to streamline picking processes and reduce errors.
  • Conducted quality checks on products before packing to ensure compliance with standards.
  • Assisted in inventory management by tracking stock levels and reporting discrepancies.
  • Adapted quickly to changing priorities in a fast-paced environment, ensuring timely order fulfillment.
  • Trained new staff on packing procedures and safety protocols for optimal performance.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
  • Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
  • Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
  • Improved efficiency within the team by sharing knowledge of optimal picking routines.
  • Streamlined warehouse operations through efficient organization of products and inventory management.
  • Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
  • Kept work areas neat, clean and free from debris.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Safely and securely loaded items to prevent damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Head Waiter

Bhukara & Haiku
  • Supervised and trained waitstaff to ensure high-quality customer service and operational efficiency.
  • Collaborated with kitchen staff to streamline order delivery and enhance overall dining experience.
  • Managed guest reservations and seating arrangements to optimize table turnover rates.
  • Implemented menu knowledge sessions, improving staff confidence in dish recommendations.
  • Assisted in inventory management, ensuring timely stock replenishment of dining supplies.
  • Conducted regular quality checks on food presentation and service standards for consistency.
  • Resolved customer complaints effectively, fostering positive relationships and repeat business.
  • Coordinated special events, enhancing guest experiences through tailored service offerings.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Inspected dishes and utensils for cleanliness.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Conducted regular performance evaluations for wait staff to continually improve service quality.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
  • Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Prepared specialty desserts for customers for special occasions.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
  • Optimized table management by strategically seating guests based on reservation status and party size.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.

Banqueting Waiter

TsAfrica
  • Provided exceptional customer service by efficiently taking and delivering orders.
  • Assisted in maintaining cleanliness and organization of dining area during busy shifts.
  • Collaborated with kitchen staff to ensure timely food preparation and service accuracy.
  • Adapted quickly to menu changes and communicated updates to guests effectively.
  • Supported team members during high-volume periods, enhancing overall efficiency.
  • Processed payments accurately using point-of-sale systems, ensuring seamless transactions.
  • Resolved customer inquiries and complaints promptly, contributing to positive dining experiences.
  • Trained new staff on restaurant procedures and customer service standards effectively.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Education

High School Diploma -

Bambazi High School
High School
11.2010

Skills

Product packaging

Order picking

Warehouse safety

Time management

Packing accuracy

Labeling and tagging

Loading and unloading

Quality control

Stock replenishment

Adherence to procedures

Product Inspections

Shipment preparation

Forklift operation

Team collaboration

Safety compliance

Record keeping

Order verification

Pallet jack usage

Work order processing

Workplace organization

Pick-list processing

Packing materials

Item selection

Quick learner

Attention to detail

Dependable and reliable

Teamwork and collaboration

Product picking

Motivated team player

Customer service

Packing and shipping

Warehousing functions

Product labeling

Safety procedures

Accomplishments

Did the healthy and safety programmes with the current company

Interests

Soccer

Timeline

Pick and Packer

Paul’s Homemade

Head Waiter

Bhukara & Haiku

Banqueting Waiter

TsAfrica

High School Diploma -

Bambazi High School
Nkanyiso Clifford KhumaloLogistic Pick And Packer