Nkanyiso Ntsendwana
East London
Summary
Motivated individual with a solid background in customer service and administration, showcasing adaptability and initiative in fast-paced settings. Proven ability to communicate effectively and work collaboratively with team members to achieve common goals. Committed to maintaining high standards of service and operational efficiency.
Overview
2
2
years of professional experience
Work History
LEAD DEALER AGENT
SUZUKI MTHATHA
East London, South Africa
11.2024 - Current
- Participated in regular training sessions to stay updated on industry trends, gaming regulations, and customer service techniques.
- Maintained a high level of concentration and accuracy under pressure, ensuring the integrity of each game.
- Resolved disputes and complaints with professionalism, maintaining the dealership's reputation for quality service.
- Developed strong relationships with customers through exceptional after-sales support and follow-up.
- Organised and executed promotional events to increase dealership visibility and sales volume.
- Utilised CRM systems to manage customer interactions and track sales opportunities efficiently.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery.
YES Learnership Programme
KIA EAST LONDON
East London, South Africa
11.2023 - 11.2024
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Prepared range of written communications, documents and reports.
VSB ADMINISTRATOR
KIA EAST LONDON
East London, South Africa
11.2023 - 11.2024
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Managed client correspondence, order tracking and data communications.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
SERVICE DEPARTMENT ADMINISTRATION
KIA EAST LONDON
East London, South Africa
11.2023 - 11.2024
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
Education
Bachelor of Business Administration - BUSINSESS
MANCOSA UNIVERSITY
East London, EC2029
Skills
Computer Literacy : Basic and Intermidate Computer Skills
1 Excel
2Word
3 Microsoft 365
4 Presentation software
5 MS OFFICE
- Customer service
- Conflict resolution
- Team collaboration
- Event coordination
- Time management
- Stock Taking
- Strong Administratuve Skills
Languages
English
Advanced
C1
Afrikaans
Elementary
A2
Xhosa
Advanced
C1
Timeline
LEAD DEALER AGENT
SUZUKI MTHATHA
11.2024 - Current
YES Learnership Programme
KIA EAST LONDON
11.2023 - 11.2024
VSB ADMINISTRATOR
KIA EAST LONDON
11.2023 - 11.2024
SERVICE DEPARTMENT ADMINISTRATION
KIA EAST LONDON
11.2023 - 11.2024
Bachelor of Business Administration - BUSINSESS
MANCOSA UNIVERSITY