Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Nkanyiso Masinga

Nkanyiso Masinga

Sales Consultant And Customer Service Consultant
Durban

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

CCI South Africa
Durban
10.2020 - 08.2023
  • Handling Customer Complaints
  • Processing orders and transactions
  • Documenting customer interaction
  • Responding promptly to customer inquires
  • Communicating with customer with various channels
  • Taking orders and processing payments
  • Providing information and special offering

Sales Consultant

Rewardsco
Durban
09.2016 - 02.2020
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers' needs , clarify information , research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Seize opportunities to upsell products when they arise.

Sales Consultant

Ignition Group
Durban
01.2016 - 07.2016
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers' needs , clarify information , research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Seize opportunities to upsell products when they arise.

Education

No Degree -

Northwood High School, Durban
04.2001 -

Skills

Effective Communication Skills

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Additional Information

References


Rewardsco

Name: Portia Mngadi

Position: General Manager

Cell Number:0797518664



CCI South Africa

Name: Thobeka Thopmpson

Position: Team Leader

Cell Number:0605708800

Timeline

Customer Service Representative - CCI South Africa
10.2020 - 08.2023
Sales Consultant - Rewardsco
09.2016 - 02.2020
Sales Consultant - Ignition Group
01.2016 - 07.2016
Northwood High School - No Degree,
04.2001 -
Nkanyiso MasingaSales Consultant And Customer Service Consultant