Nkanyiso Masinga
Sales Consultant And Customer Service Consultant
Durban
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CCI South Africa
Durban
10.2020 - 08.2023
- Handling Customer Complaints
- Processing orders and transactions
- Documenting customer interaction
- Responding promptly to customer inquires
- Communicating with customer with various channels
- Taking orders and processing payments
- Providing information and special offering
Sales Consultant
Rewardsco
Durban
09.2016 - 02.2020
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customers' needs , clarify information , research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Seize opportunities to upsell products when they arise.
Sales Consultant
Ignition Group
Durban
01.2016 - 07.2016
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customers' needs , clarify information , research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Seize opportunities to upsell products when they arise.
Education
No Degree -
04.2001 -
Skills
Effective Communication Skills
Knowledge of Retention and Recall
Ability to handle Pressure
Speed and Efficiency
Creative Problem Solving
Empathy
Team Player
Additional Information
References
Rewardsco
Name: Portia Mngadi
Position: General Manager
Cell Number:0797518664
CCI South Africa
Name: Thobeka Thopmpson
Position: Team Leader
Cell Number:0605708800
Timeline
Customer Service Representative - CCI South Africa
10.2020 - 08.2023
Sales Consultant - Rewardsco
09.2016 - 02.2020
Sales Consultant - Ignition Group
01.2016 - 07.2016
Northwood High School - No Degree,
04.2001 -