Nkamoheleng Motlhatlhedi
Beauty Therapist
Pretoria
Summary
I excel in client engagement and hygiene practices. Leveraging effective verbal communication and inventory control, I've significantly enhanced client satisfaction and salon efficiency. My dedication to continuous skill improvement and client support stands out, making me a valuable asset to any team.
Retail professional with proven track record in managing cashier operations and providing top-tier customer service. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, skilled in cash handling, inventory management, and resolving customer issues.
Overview
9
9
years of professional experience
Work History
Lash Technician
Beautee Looks Hair and Beauty Salon
06.2023 - 01.2025
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Served as a knowledgeable resource for clients seeking information about various types of lashes, adhesives, or related products available at the salon.
- Provided exceptional aftercare instructions to clients for prolonged lash health and retention between appointments.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Streamlined the consultation process for better understanding of client needs and expectations, resulting in increased satisfaction rates.
Beauty Therapist
Mamello Makha Exotic Salon
07.2020 - 01.2023
- Educated clients on care processes and advised on further care and products.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Increased salon revenue by upselling additional services and retail products to clients.
- Maintained regular client list and successfully handled walk-in customers.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
Hair Stylist
Bob Cuts Hair Salon
07.2018 - 06.2020
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Organized sales area and work station to showcase products and boost sales.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
Head Cashier
MR Price Group
12.2015 - 03.2017
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Beauty Therapy
Bold And Beautiful School of Beauty
Pretoria12-2021
High School Diploma -
Maruatona Dikobe High School
North West 04.2001 -
Skills
Customer service
Sales promotion
Workplace safety
Cash handling expertise
Customer relations
Verbal/written communication
Multi-tasking skill
Team leadership
Proactive problem-solving
Reference
Mokgomo Tebogo
076 204 3899
Legodi Robert
072 513 2914
Timeline
Lash Technician
Beautee Looks Hair and Beauty Salon
06.2023 - 01.2025
Beauty Therapist
Mamello Makha Exotic Salon
07.2020 - 01.2023
Hair Stylist
Bob Cuts Hair Salon
07.2018 - 06.2020
Head Cashier
MR Price Group
12.2015 - 03.2017
High School Diploma -
Maruatona Dikobe High School
04.2001 -
Beauty Therapy
Bold And Beautiful School of Beauty
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