Njabulo Ntuthuko Sanda Tshabalala
Johannesburg
Summary
Dedicated Sales Assistant providing exceptional customer support and product guidance. Resolves customer inquiries promptly, fostering loyalty and repeat business. Collaborates effectively with team members to achieve sales targets.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Cape Union Mart
Mall of Africa
06.2024 - 05.2025
- Guided customers in product selection, providing tailored advice to enhance satisfaction.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Worked with team members to reach sales targets, directly contributing to store growth.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Resolved customer issues promptly, fostering loyalty and encouraging repeat business.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Shared new products and promotions with customer to encourage sales.
- Provided helpful, attentive sales support to generate positive customer feedback.
Sales Assistant
Refinery
Rosebank Mall
06.2023 - 05.2024
- Guided customers in product selection, delivering tailored advice to enhance satisfaction.
- Kept shelves neat, clean and organised through visual merchandising.
- Resolved customer enquiries swiftly, ensuring informed decisions about products and services.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Delivered attentive sales support, fostering positive customer feedback and loyalty.
Systems Assistant
Infystrat Software Services
Sunninghill
08.2022 - 05.2023
- Managed OEM partnerships with Microsoft, SAP, Oracle, Salesforce, and Huawei.
- Completed tenders and presented tailored solutions to customers in pre-sales phase
- Developed and maintained strong relationships with key suppliers, ensuring reliability and efficiency in the supply chain.
- Enhanced supplier partnerships through regular communication and joint problem-solving sessions.
- Attended weekly sales meetings across regions to align on project delivery and resolve issues
- Provided daily administrative support to marketing and SCM teams, facilitating smooth operations
- Directed daily operations to achieve maximum efficiency and productivity.
Education
Diploma of Higher Education - Public Management
Central Technical College
Johannesburg, GP01-2022
Certificate of Higher Education - Events Management
Rosebank College
Johannesburg01-2019
Skills
- Sales transactions
- Customer service
- Visual merchandising
- Stock control
- Client relationship building
- Team collaboration
- Computer literate
- Planning and organising
- Ability to multitask
- Ability to take initiative
- Strong communication skills
- Confident communicator
- Creative and punctual
Languages
English
Proficient
C2
Timeline
Sales Assistant
Cape Union Mart
06.2024 - 05.2025
Sales Assistant
Refinery
06.2023 - 05.2024
Systems Assistant
Infystrat Software Services
08.2022 - 05.2023
Diploma of Higher Education - Public Management
Central Technical College
Certificate of Higher Education - Events Management
Rosebank College