Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Njabulo Ida Gugu Magubane

Retail Supervisor
Johannesburg

Summary

Dynamic Service Advisor with a strong track record at Clicks Group, excelling in customer service and complaint resolution. Leveraged technical support skills to enhance customer satisfaction, achieving high ratings. A proactive team player, I consistently promoted additional services, driving revenue growth while fostering trust and loyalty among clients.

Overview

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Certification
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Language

Work History

Service Advisor

Clicks Group
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Beauty Advisor

Clicks Group
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Processed payments, entering sales in register for prompt customer service.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained counter and display areas for cleanliness and organization.
  • Collaborated with marketing team to create engaging content for store's newsletter, enhancing community engagement.
  • Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
  • Developed personalized beauty regimes for clients, fostering loyalty and repeat visits.

Shop Assistant

Clicks Group
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Greeted customers entering store and offered assistance with requirements.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.

Education

Diploma - Travel And Tourism

Ekurhuleni East TVET College
Springs
11.2018

Skills

Customer service

Certification

First Aid Level1

Timeline

First Aid Level1

09-2024

Service Advisor

Clicks Group

Beauty Advisor

Clicks Group

Shop Assistant

Clicks Group

Diploma - Travel And Tourism

Ekurhuleni East TVET College

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Njabulo Ida Gugu MagubaneRetail Supervisor