Njabulo Ida Gugu Magubane
Retail Supervisor
Johannesburg
Summary
Dynamic Service Advisor with a strong track record at Clicks Group, excelling in customer service and complaint resolution. Leveraged technical support skills to enhance customer satisfaction, achieving high ratings. A proactive team player, I consistently promoted additional services, driving revenue growth while fostering trust and loyalty among clients.
Overview
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Certification
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Language
Work History
Service Advisor
Clicks Group
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Beauty Advisor
Clicks Group
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Processed payments, entering sales in register for prompt customer service.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained counter and display areas for cleanliness and organization.
- Collaborated with marketing team to create engaging content for store's newsletter, enhancing community engagement.
- Managed inventory levels to ensure availability of best-selling items, minimizing stockouts.
- Developed personalized beauty regimes for clients, fostering loyalty and repeat visits.
Shop Assistant
Clicks Group
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Reduced wait times by efficiently processing transactions at the cash register.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Organized shelves to remove slow moving items and add new merchandise.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Education
Diploma - Travel And Tourism
Ekurhuleni East TVET College
Springs11.2018
Skills
Customer service
Computer skills
Service estimates
Vehicle assessment
Technical support
Excellent communication
Service recommendations
Listening skills
Data entry
Customer relationship management
Handling customer complaints
Workflow management
Repairs scheduling
Multitasking and organization
Team collaboration
Team player mentality
Strong work ethic
Complaint resolution
Performance goals
Attention to detail
Records maintenance
Goal-oriented mindset
Call center operations
Staff education and training
Product training
Sales expertise
Certification
First Aid Level1
Timeline
First Aid Level1
09-2024
Service Advisor
Clicks Group
Beauty Advisor
Clicks Group
Shop Assistant
Clicks Group
Diploma - Travel And Tourism
Ekurhuleni East TVET College