Njabulo Dlamini
Top Claims Consultant
Johannesburg
Summary
I strongly believe in first call resolution as the greatest minimizer of complaint. i make sure to do things right, the first time around. customer's concerns come first. i have a very strong spoken and written English and above average level of communication skills which helps make it very easy for the client and colleagues to connect with me.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
2
2
Certificates
Work History
Sales Agent
Old Mutual
Johannesburg
01.2020 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of type products or services to promote sales.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
Senior Claims Consultant
Outsurance
Centurion
03.2018 - 07.2020
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Conducted full claim investigations and reported updates and legal actions.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Claims Consultant
Telesure Holding Group
Durban
01.2017 - 05.2018
- Conducted full claim investigations and reported updates and legal actions.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Followed up with customers on unresolved issues.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Negotiated with other involved parties to arrange settlements for maximum results.
Customer Care Representative
Telesure Group Holding
Durban
01.2015 - 01.2016
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
NQF4 Short Term Insurance - Short Term Insurance
GIFS
Durban 01.2015 - 12.2015
NQF5 Wealth Managenent - Insurance And Investments
GIFS
Johannesburg 03.2019 - 02.2022
Regulatory Exam - Insurance Legislation
MOONSTONE
Durban 10.2015 - 11.2023
Skills
Great communication skill
undefinedAccomplishments
I was awarded top performer of the first quarter of 2023
Certification
Top sales wrote R115 000 for the business
Timeline
Top sales wrote R109 000 for the business
03-2023
Top sales wrote R115 000 for the business
01-2023
Sales Agent
Old Mutual
01.2020 - Current
NQF5 Wealth Managenent - Insurance And Investments
GIFS
03.2019 - 02.2022
Senior Claims Consultant
Outsurance
03.2018 - 07.2020
Claims Consultant
Telesure Holding Group
01.2017 - 05.2018
Regulatory Exam - Insurance Legislation
MOONSTONE
10.2015 - 11.2023
Customer Care Representative
Telesure Group Holding
01.2015 - 01.2016
NQF4 Short Term Insurance - Short Term Insurance
GIFS
01.2015 - 12.2015
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