Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Njabulo Mkhize

Njabulo Mkhize

Retail Agent
Johannesburg

Summary

Proven problem-solver and customer service expert, honed skills at Telkom South Africa by enhancing customer satisfaction and streamlining onboarding processes. Demonstrated software troubleshooting and exceptional communication abilities, leading to significant improvements in client support and operational efficiency. Achieved notable customer loyalty through empathetic and effective issue resolution.

Overview

2
2
years of professional experience
1
1
Certification
4
4
Languages

Work History

Customer Support Consultant

Telkom South Africa
02.2021 - 10.2021
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Streamlined client onboarding process with effective communication and timely followups.
  • Actively participated in weekly team meetings to share insights, best practices, and identify areas for improvement within the department.
  • Maintained a high level of professionalism when handling sensitive information or addressing escalated concerns from customers.

Food Service Worker

Shell Gas Station
11.2020 - 01.2021
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.

Digital Banker

Nedbank
12.2019 - 06.2020
  • Optimized user onboarding processes for digital banking platforms, resulting in reduced customer attrition rates and increased overall satisfaction.
  • Analyzed customer feedback data to identify areas for improvement and optimize digital banking services.
  • Developed and maintained strong relationships with fintech vendors, ensuring seamless integration of their solutions within the bank''s digital ecosystem.
  • Provided exceptional customer service through timely resolution of technical issues related to mobile and online banking applications.

Customer Service Representative

Shell Gas Station
08.2019 - 12.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Interchanged between cashier. petrol attendant and merchandiser

Education

Bcom Accounting - Accounting And Finance

Empangeni, South Africa
04.2001 -

High School Diploma -

Bizimali High School
Nkandla, South Africa
04.2001 -

Skills

Software troubleshooting

Certification

Barista

Timeline

Customer Support Consultant

Telkom South Africa
02.2021 - 10.2021

Food Service Worker

Shell Gas Station
11.2020 - 01.2021

Digital Banker

Nedbank
12.2019 - 06.2020

Customer Service Representative

Shell Gas Station
08.2019 - 12.2019

Bcom Accounting - Accounting And Finance

04.2001 -

High School Diploma -

Bizimali High School
04.2001 -

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Njabulo MkhizeRetail Agent