NJABULO DOUGLAS RAZA
Cruise Guest Experience
Johannesburg
Summary
Results-driven Business and Service Professional experienced in client engagement, sales presentations, and business development. Built strong customer relationships and delivered exceptional service experiences by effectively communicating with diverse international audiences and identifying customer needs. Drove revenue growth through planning and partnership development while keeping up with industry best-practice.
Overview
4
4
Languages
11
11
years of professional experience
Work History
New Business Development Manager
AptShift
01.2026 - Current
- Generate sales opportunities and build relationships with prospective clients.
- Conduct product demonstrations and presentations to customers.
- Prepare proposals and negotiate service agreements.
- Consistently represent the company brand in professional client interactions.
Freelance Podcast Director & Producer
Academically Speaking Podcast
01.2026 - Current
- Manage guest relations, production schedules, and audience engagement.
- Coordinate interviews with academics and professionals from diverse backgrounds.
- Ensure high-quality delivery of content and professional stakeholder experiences.
Lecturer – Logistics & Supply Chain Management
University of Johannesburg
04.2019 - 03.2025
- Delivered engaging presentations and training sessions to large audiences.
- Built strong relationships with students, industry partners, and academic stakeholders.
- Coordinated projects, events, and industry engagement activities.
- Demonstrated strong communication, customer service, and problem-solving skills.
Co-Founder & Creator | Supply Chain Lab Podcast
University of Johannesburg
01.2024 - 01.2025
- Co-created and promoted an industry-focused podcast platform.
- Interviewed industry professionals and managed stakeholder relationships.
- Developed marketing initiatives to grow audience engagement and brand visibility.
Senior Tutor – Logistics Management
University of Johannesburg
01.2015 - 03.2019
- Mentored and supported students from diverse backgrounds to enhance academic performance.
- Organized academic activities to enrich participant experiences and foster engagement.
Education
Master of Commerce (MCom) - Logistics Management
University of Johannesburg
Johannesburg06-2017
Bachelor of Commerce Honours - Logistics Management
University of Johannesburg
Johannesburg, South Africa05-2015
Bachelor of Commerce - Logistics Management
University of Johannesburg
Johannesburg, South Africa06-2014
Skills
Business Development
Market research
Project coordination
Client relations
Brand representation
Customer Service Excellence
Training delivery
Presentation skills
Communication skills
Accomplishments
- Multiple University of Johannesburg Academic Excellence Awards
- Published research in logistics and supply chain management
- Experienced presenter, facilitator, and public speaker
- Successfully engaged local and international audiences through academic and media platforms
ADDITIONAL INFORMATION
- Nationality: Zimbabwean
- Passport: Valid Zimbabwean Passport
- Availability: Immediate / International Travel
- Languages: English, Shona, IsiNdebele, French (B1 Intermediate)
Timeline
New Business Development Manager
AptShift
01.2026 - Current
Freelance Podcast Director & Producer
Academically Speaking Podcast
01.2026 - Current
Co-Founder & Creator | Supply Chain Lab Podcast
University of Johannesburg
01.2024 - 01.2025
Lecturer – Logistics & Supply Chain Management
University of Johannesburg
04.2019 - 03.2025
Senior Tutor – Logistics Management
University of Johannesburg
01.2015 - 03.2019
Master of Commerce (MCom) - Logistics Management
University of Johannesburg
Bachelor of Commerce Honours - Logistics Management
University of Johannesburg
Bachelor of Commerce - Logistics Management
University of Johannesburg