Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic
Njabulo Bhengu

Njabulo Bhengu

VIP Customer Service Officer
Durban

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Proactive and goal-oriented. Reliable and adaptable, with swift capacity to learn and apply new skills.

Overview

Work History

CUSTOMER SERVICE OFFICER – STRATEGIC ACCOUNTS

Massmart, Volkswagen South Africa, Mr. Price Group
5 2023 - Current


  • Premium Customer Service.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Resolve customer queries in an effective way
  • Liaising with Trade managers to secure space and equipment for targeted sailings & Creating reports for upper management forecasting customer volumes

CUSTOMER SERVICE OFFICER - General Customer Desk

CMA CGM
2020.10 - 2 2021


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Streamlined communication between customers and internal departments for timely issue resolution.

CUSTOMER SERVICE OFFICER - VIP Customer Desk

CMA CGM
2 2021 - 2023.05


  • Streamlined communication between customers and internal departments for timely issue resolution
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Business Management

University of Johannesburg
Online Studying

Enterprise Development

CMA CGM Learnership Program
Durban, South Africa
2001.04 -

Skills

    Customer Focus

    Positive Team Player

    Excellent Communication Skills – Verbal And Written

    Advanced Computer literacy

    Able to grasp new concepts quickly

    Account Management

    Proficient in LARA, NOVA, NAVIS, QLIK SENS, Microsoft Office

Accomplishments

    2x Employee Of The Month

Personal Information

  • Date of Birth: 08/02/90
  • Gender: MALE
  • Nationality: SOUTH AFRICAN

Timeline

CUSTOMER SERVICE OFFICER - General Customer Desk

CMA CGM
2020.10 - 2 2021

Enterprise Development

CMA CGM Learnership Program
2001.04 -

CUSTOMER SERVICE OFFICER – STRATEGIC ACCOUNTS

Massmart, Volkswagen South Africa, Mr. Price Group
5 2023 - Current

CUSTOMER SERVICE OFFICER - VIP Customer Desk

CMA CGM
2 2021 - 2023.05

Business Management

University of Johannesburg

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Njabulo BhenguVIP Customer Service Officer