NIZA WANIPA CHIBOWA

• Handle and effectively manage inquiries from supported sites within 24hours .
• provide professional and confidential administrative support,collaborating with site teams proactively and responsively.
• Respond to client, supplier inquiries within 24hours .
• process purchase requisitions,invoices and good receipts as needed
• Ensure vendors are paid on time
• perform data entry task related to commerical administration, including simplified work management, work orders, and field site sales and services (FSSS) activates (such as mobile manufacturing unit (MMU) KPIs and time recording within SAP modules
• Assist with travel bookings,travel administration and expense processes

• Oversaw daily operations to achieve high productivity levels.
• Replenished stock and processed deliveries to maximise product availability.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Processed invoices and payment runs with complete accuracy.
• Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
• Developed plans and strategies to promote continuous improvement.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Received and processed stock using inventory management system.
• Delivered high-quality results within budget and timeframe targets.
• Carried out day-to-day duties accurately and efficiently.

Organized book reading program for library users, resulting in 90% increase in book loans

• Greeted patrons warmly and offered to assist with any issues or needs.
• Increased understanding of various methods for cataloguing books and other materials through descriptive and subject cataloging
• Collected and processed fines on overdue library materials within 30-minute time-frame
• Handled check-in and check-out process of library books and materials at circulation desk
• Placed returned books on proper circulation shelf locations
• Assisted patrons with library's computers and provided information on logging onto
• Internet-connected devices
• Collected and processed fines on overdue library materials
• Answered questions from patrons and helped locate desired materials
• Monitored visitors at front desk, maintaining secure environment for patrons and other staff.
• Inspected book conditions to identify damaged items.

• World vision Zambia Chingola Zambia
• Performed initial client assessment and analysis to begin research process.
• Researched and updated all required materials needed for firm and partners.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Supported Chief Operating Officer with daily operational functions.
• Worked closely with monitoring and evaluation officers to establish and deliver to less privileged needs.
• Facilitated project performance assessment by reviewing data trends, using Microsoft Power BI and Tableau.
• Applied data visualization techniques to demonstrate project progress through charts and graphics using Tableau.
• Improved qualitative and quantitative evidence-gathering by developing and reviewing systematic monitoring framework.
• Guaranteed optimal use of data by developing M&E Plan in line with project thematic standards and practice.
• Consistently met project quality goals by reviewing existing data and collection methods for optimal impact evaluation.
• Drove continuous improvement by identifying areas that required support and organizing refresher training.
• Maintained strict security and confidentiality of sensitive, personal information.