NIZA Chibowa

• Oversaw daily operations to achieve high productivity levels.
• Replenished stock and processed deliveries to maximise product availability.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Processed invoices and payment runs with complete accuracy.
• Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
• Developed plans and strategies to promote continuous improvement.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Received and processed stock using inventory management system.
• Delivered high-quality results within budget and timeframe targets.
• Carried out day-to-day duties accurately and efficiently.

Organized book reading program for library users, resulting in 90% increase in book loans

• Greeted patrons warmly and offered to assist with any issues or needs.
• Increased understanding of various methods for cataloguing books and other materials through descriptive and subject cataloging
• Collected and processed fines on overdue library materials within 30-minute time-frame
• Handled check-in and check-out process of library books and materials at circulation desk
• Placed returned books on proper circulation shelf locations
• Assisted patrons with library's computers and provided information on logging onto
• Internet-connected devices
• Collected and processed fines on overdue library materials
• Answered questions from patrons and helped locate desired materials
• Monitored visitors at front desk, maintaining secure environment for patrons and other staff.
• Inspected book conditions to identify damaged items.

• World vision Zambia Chingola Zambia
• Performed initial client assessment and analysis to begin research process.
• Researched and updated all required materials needed for firm and partners.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Supported Chief Operating Officer with daily operational functions.
• Worked closely with monitoring and evaluation officers to establish and deliver to less privileged needs.
• Facilitated project performance assessment by reviewing data trends, using Microsoft Power BI and Tableau.
• Applied data visualization techniques to demonstrate project progress through charts and graphics using Tableau.
• Improved qualitative and quantitative evidence-gathering by developing and reviewing systematic monitoring framework.
• Guaranteed optimal use of data by developing M&E Plan in line with project thematic standards and practice.
• Consistently met project quality goals by reviewing existing data and collection methods for optimal impact evaluation.
• Drove continuous improvement by identifying areas that required support and organizing refresher training.
• Maintained strict security and confidentiality of sensitive, personal information.