Nivashni Dullabh
Pretoria
Summary
Goal-oriented manager with distinguished experience in the sales industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Support Manager
Alumo Energy
06.2023 - Current
- Increased sales revenue by implementing effective support strategies and streamlining processes for the sales team.
- Developed comprehensive training materials and conducted workshops to improve the skills and knowledge of the sales support staff.
- Collaborated with cross-functional teams to ensure seamless coordination between sales, marketing and product departments.
- Managed a high-performing sales support team, providing guidance, mentorship and performance evaluations to drive success.
- Played a crucial role in closing high value deals by providing data driven insights and targeted recommendations to the sales team.
- Regularly communicated results from KPI tracking to senior management for informed decision-making related to resource allocation, staffing levels or other critical initiatives impacting company growth potential.
- Improved lead generation processes by collaborating with marketing on targeted campaigns that resulted in a higher conversion rate.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Contracts Administrator
Alumo Energy
02.2023 - 05.2023
- Streamlined contract processes by implementing efficient tracking and organization systems.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Enhanced client relationships by providing exceptional support during the contract negotiation process.
- Drafted clear, concise and legally compliant contracts tailored to specific business needs and objectives.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
Systems Coordinator
Effective Sales & Merchandising
03.2021 - 01.2023
- Implemented security structures to prevent unauthorized access and maintain system security.
- Designed, planned and implemented new systems and enhancement to existing systems to improve productivity.
- Entered and maintained departmental records in company database.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drove workflow improvements by streamlining processes.
- Liaised with senior leadership to identify data needs and interpret existing data for consideration.
- Opened new accounts and documented it on the system.
- Recorded contact information of customers and potential customers in internal database.
- Prepared variety of different written communication, reports and documents.
- Collaborated with team members to achieve target results.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Maintained up-to-date knowledge of all supplier products and performed competitor analysis.
- Created Target Reports and NPD reports by tracking weekly sales.
Sales Administrator
Effective Sales & Merchandising
01.2020 - 02.2021
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Resolved customer issues quickly and managed over 45 accounts to increase sales and meet quotas.
- Contributed to company achieving and holding industry-leading customer service ratings.
Personal Assistant/Receptionist
Ace Foods Pty Ltd
11.2019 - 12.2019
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated domestic travel logistics including flight itineraries, hotel reservations and car services.
- Served as point of contact between clients and managerial staff.
- Attended meetings, took notes and tracked action items.
- Sourced and ordered office equipment and supplies.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
Bachelor of Science - Computer Science And Programming
University of South Africa
Pretoria, South Africa01.2024
Bachelor of Science - Physics And Mathematical Statistics - Not Complete
University of Pretoria
Pretoria, South AfricaGED -
Amity International School
Laudium, South Africa12.2016
Skills
- Employee Performance Evaluations
- Customer Retention
- Time Management
- Sales Process
- Customer Service Process Improvement
- Motivational Leadership
- Data Analytics
- Salesforce Software - HubSpot
- Asana
- Salesforce Software - Pastel
- Microsoft Office Suite
- Engaged IT Solutions
- AS1
- Rapid Trade
Certification
SAP S/4 Hana Bootcamp – 2022
Udemy – California, United States of America
Timeline
Sales Support Manager
Alumo Energy
06.2023 - Current
Contracts Administrator
Alumo Energy
02.2023 - 05.2023
Systems Coordinator
Effective Sales & Merchandising
03.2021 - 01.2023
Sales Administrator
Effective Sales & Merchandising
01.2020 - 02.2021
Personal Assistant/Receptionist
Ace Foods Pty Ltd
11.2019 - 12.2019
Bachelor of Science - Computer Science And Programming
University of South Africa
Bachelor of Science - Physics And Mathematical Statistics - Not Complete
University of Pretoria
GED -
Amity International School
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