Nivania Pillay

• Prospect potential clients for the services offered by the institute
• Work with managers to maintain business model
• Contact prospective clients to ascertain the relevance of the services offered
• Maintain the highest level of administration, completing client documents on the parameters of the compliance department
• Learn and develop the understanding of the business and services
• Meet outlined targets set by the consultant and team leaders
• Contact clients when requested and communicate any changes or concerns to the consultant
• Attend all meetings held by managers and service providers.

• Onboarding new clients for the Vodacom and MTN Client
• General Administration
• Second in Charge (2IC)

• Make cold sales calls from databases and/or lists/referrals
• Sales calls from warm leads from various marketing channels and activities
• Converting merchants within the sales funnel
• Post-sale call and email follow ups
• Promotional or new product upsell/cross sell/service calls
• Complete daily, weekly, monthly reporting and feedback loops as required by your line manager
• Provide proactive feedback regarding suggested changes or improvements to scripting, sales or service procedures that could improve the business (2IC)
• Sign-up merchants and assist them with FICA documentation required
• Cold canvasing in line with monthly goals and target customer audience
• Facilitate warmed leads with sign up process and documentation
• Always uphold company standards and values when representing the brand
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly territory analysis (2IC)
• Monitor competition in the marketplace and share any relevant insights (2IC)
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions, and making recommendations to management
• Maintain professional and technical knowledge through ongoing self and shared learning
• Monitor and evaluate success and failure of conversion rates from the previous week and identify solutions to failed conversions, Door to door sales of Telkom contracts
• (Fixed lines, LTE)
• Assisting with onboarding new clients and upgrading existing client
• Training of new staff in the field
• Office
• Training and Development of the system used
• (Marketing System – 5 Steps, 8 steps)
• Recruitment – Building teams withing the company and training each individual
• Micro-Management
• Conducting interviews with management

• Onboarding new client for the Telkom Client
• General Administration
• Second in Charge (2IC)

Field-based
Door to door sales of Telkom contracts. (Fixed lines, LTE)
Assisting with onboarding new clients and upgrading existing client
Training of new staff in the field
Office
Training and Development of the system used. (Marketing System – 5 Steps, 8 steps)
Recruitment – Building teams withing the company and training each individual
Micro-Management
Conducting interviews with management

• Authorizing returns coming through from clients
• Cashier at the credit office
• Receptionist for the branch
• Sending through hourly, daily and monthly reports of turnover to management
• HR – capturing of lists daily for staff transport

• General
• Administration
• Filing