Nishannie Hariram

Compensation Analysis & Benchmarking: Evaluate internal roles, and conduct external market comparisons to determine competitive salary ranges.
Participate in salary surveys, and analyze results to inform pay structures.

Remuneration Strategy & Design: Assist in developing and maintaining remuneration frameworks, including base pay, incentives, and allowances.
Support the implementation of grading systems and job evaluation methodologies.

Data Management & Reporting: Maintain accurate compensation data in HRIS systems.
Generate reports and dashboards for senior management, highlighting trends and insights.

Benefits Administration: •Collaborate with benefits teams to ensure alignment between pay and benefits offerings.
• Monitor and manage employee benefits, such as retirement plans, health insurance, and risk coverage.

Systems Evaluation and Analysis: Assess current IT systems and workflows to identify inefficiencies or areas for improvement.
Gather and document business requirements from stakeholders.
Solution Design and Implementation: Develop technical specifications and system architecture plans.
Collaborate with developers and engineers to implement new systems or upgrades.
Testing and Quality Assurance: Conduct system testing and validation to ensure functionality and performance.

Troubleshoot issues and recommend corrective actions.
Documentation and Reporting: Maintain detailed documentation of system configurations, changes, and user guides.
Prepare reports and present findings to management.
User Support & Training: Provide training and support to end users on new systems and features.

Technical Support: Respond to incoming queries via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network issues.
Escalate complex problems to second- or third-line support teams.
Incident and Request Management: Log, track, and manage incidents and service requests using ITSM tools.
Ensure resolution within agreed service level agreements (SLAs).

Maintain accurate records of all interactions and resolutions.
Customer Service • Deliver exceptional support with empathy, professionalism, and urgency.
Educate users on IT policies, procedures, and self-service tools.
Provide feedback to management on recurring issues and user trends.
System Monitoring & Maintenance: Monitor system alerts and respond to outages or performance issues.

Assist with routine maintenance tasks and updates.