NISHAAT ELLIOTT
Gqeberha
Summary
Dynamic and results-driven professional with over 13 years of experience in retail management and a recent transition into online tutoring. Proven track record of leading high-performing teams, optimizing operations, and delivering exceptional customer service. Adept at communication, organization, and adapting to new challenges—skills now leveraged to create engaging and personalized learning experiences in an online environment. Passionate about helping others grow, with a strong focus on student success and continuous improvement.
Overview
20
20
years of professional experience
Work History
Co Owner
GATTI MULBARTON
04.2024 - 02.2025
- Managed daily operations of the store, including stock control, sales monitoring, and staff scheduling for optimal performance.
- Updated product displays to maximise visibility and appeal, resulting in higher sales volumes.
- Analyzed competitor activities and optimized pricing frameworks to ensure competitiveness.
- Negotiated with suppliers to secure the best prices and terms for products, enhancing profit margins.
- Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
- Captured product images for greater online presence.
- Supervised employee activities and assessed responsibilities and tasks, recommending improvement actions to boost revenue and achieve sales goals.
- Managed workforce by designing effective schedules aligned with business demands.
Online English Tutor
PREPLY
07.2023 - 03.2024
- Conducted one-on-one tutoring sessions to address individual student weaknesses and develop personalised learning plans.
- Developed and delivered interactive online English lessons tailored to the needs of diverse international students.
- Taught online classes working with platforms such as Zoom and Google Drive to provide remote teaching.
- Developed and implemented individualised learning plans for students to improve their English proficiency.
- Adapted lessons to incorporate current events and cultural topics, making learning more relevant and interesting.
STORE MANAGER
POETRY- CAPE UNION MART GROUP
09.2015 - 11.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reported issues to higher management with great detail.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
DEPARTMENT MANAGER
WITCHERY AND MIMCO HYDE PARK
10.2014 - 02.2015
CLOTHING AND HOME & CUSTOMER SERVICE MANAGER
WOOLWORTHS GREENSTONE
03.2012 - 09.2014
CLOTHING AND HOME DEPARTMENT MANAGER
WOOLWORTHS FESTIVAL MALL
04.2011 - 02.2012
CLOTHING AND HOME DEPARTMENT MANAGER
WOOLWORTHS GREENSTONE MALL
07.2010 - 03.2011
CLOTHING AND HOME DEPARTMENT MANAGER IN TRAINING
WOOLWORTHS EAST RAND MALL
04.2010 - 06.2010
MENSWEAR DEPARTMENT MANAGER
EDGARS EAST RAND MALL
11.2009 - 03.2010
DEPARTMENT MANAGER IN TRAINING
EDGARS EASTGATE
10.2008 - 10.2009
OPERATIONS MANAGEMENT & DEVELOPMENT PROGRAM
EDCON
02.2007 - 09.2008
HEAD CASHIER AND SALES ASSISTANT
SPITZ
09.2006 - 01.2007
TILL OPERATOR AND CUSTOMER SERVICE ASSISTANT
WOOLWORTHS
03.2005 - 08.2006
Education
ADVANCE CERTIFICATE - MANAGEMENT PRACTICE
HENLEY BUSINESS SCHOOL LIMITED
01.2020
NATIONAL DIPLOMA - MANAGEMENT
NELSON MANDELA METROPOLITAN UNIVERSITY
01.2006
CERTIFICATE - MANAGEMENT PRINCIPLES
VARSITY COLLEGE
01.2002
CERTIFICATE - THE BASICS OF BUSINESS
UNIVERSITY OF SOUTH AFRICA
01.2002
Skills
- Online education platforms
- Interactive teaching/learning
- Retail management
- Communication
- Problem-solving
- Time management
- Decision-making
- Organizational skills
- MS Office Suite
- Customer service expert
- Administrative support
- Active listening
Languages
English
References
AVAILABLE ON REQUEST
Timeline
Co Owner
GATTI MULBARTON
04.2024 - 02.2025
Online English Tutor
PREPLY
07.2023 - 03.2024
STORE MANAGER
POETRY- CAPE UNION MART GROUP
09.2015 - 11.2020
DEPARTMENT MANAGER
WITCHERY AND MIMCO HYDE PARK
10.2014 - 02.2015
CLOTHING AND HOME & CUSTOMER SERVICE MANAGER
WOOLWORTHS GREENSTONE
03.2012 - 09.2014
CLOTHING AND HOME DEPARTMENT MANAGER
WOOLWORTHS FESTIVAL MALL
04.2011 - 02.2012
CLOTHING AND HOME DEPARTMENT MANAGER
WOOLWORTHS GREENSTONE MALL
07.2010 - 03.2011
CLOTHING AND HOME DEPARTMENT MANAGER IN TRAINING
WOOLWORTHS EAST RAND MALL
04.2010 - 06.2010
MENSWEAR DEPARTMENT MANAGER
EDGARS EAST RAND MALL
11.2009 - 03.2010
DEPARTMENT MANAGER IN TRAINING
EDGARS EASTGATE
10.2008 - 10.2009
OPERATIONS MANAGEMENT & DEVELOPMENT PROGRAM
EDCON
02.2007 - 09.2008
HEAD CASHIER AND SALES ASSISTANT
SPITZ
09.2006 - 01.2007
TILL OPERATOR AND CUSTOMER SERVICE ASSISTANT
WOOLWORTHS
03.2005 - 08.2006
NATIONAL DIPLOMA - MANAGEMENT
NELSON MANDELA METROPOLITAN UNIVERSITY
CERTIFICATE - MANAGEMENT PRINCIPLES
VARSITY COLLEGE
CERTIFICATE - THE BASICS OF BUSINESS
UNIVERSITY OF SOUTH AFRICA
ADVANCE CERTIFICATE - MANAGEMENT PRACTICE
HENLEY BUSINESS SCHOOL LIMITED
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