Nisha Chauhan
Admin, Manager
Summary
Accomplished Office Admin at 2B Afrasian Diamonds, adept in office administration and customer service, enhanced workflow efficiency and increased customer satisfaction. Experience in some Microsoft Office and professional maturity to manage sensitive data and streamline back-office operations. Proven track record in improving service success rates and fostering effective communication channels.
Overview
15
15
years of professional experience
Work History
Office Admin, Sales
2B Afrasian Diamonds
10.2021 - Current
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Improved overall workflow efficiency through regular review and optimization of back-office procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
Factory & Office Manager
Alf Kosh Dry Cleaners
10.2009 - 09.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reported to senior management on organizational performance and progress toward goals.
Education
High School Diploma -
Nirvana Secondary School
Lenasia 04.2001 -
Skills
Customer Service
Office Administration
Data Entry
Database entry
Document Typing and Formatting
Customer Communication
Accounts Payable and Receivable
Data Recording
Microsoft Office Suite
Enjoy watching sports movies Family time
I enjoy the time I have with family, going out for lunches, watching sports or spending it with kids & people in my life.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Admin, Sales
2B Afrasian Diamonds
10.2021 - Current
Factory & Office Manager
Alf Kosh Dry Cleaners
10.2009 - 09.2021
High School Diploma -
Nirvana Secondary School
04.2001 -