Niret Grobler

Work History

ITE WIMS Water Information (Pty) Ltd.

02.2020 - Current

Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Recruit, interview, and select employees.
Create, maintain, and enter information into databases.
File and retrieve corporate documents, records, and reports.
Manage projects or contribute to committee or team work.
Provide services to customers, such as order placement or account information.
Store completed documents in appropriate locations.

Integrity Engineering (ITE)

04.2016 - 01.2020

UNISA

01.2008 - 03.2016

Ensure availability and appropriate use of teaching and learning related technologies and systems to students and employees.
Supervise availability and access to technologies and systems.
First level installation, maintenance and troubleshooting of technologies including hardware, networks and software.
Liaise and assist Technology Enhanced Coordinator and Regional Academic Coordinator with diverse learning needs of students.
Assist with development of multimedia digital literacy material.
Compile monthly reports.
Facilitate and assist students to register on the relevant systems and upload and download documentation.
Facilitate digital literacy orientations, digital skills workshops and software training activities for employees and students.
I have experienced enormous growth in my time at UNISA; developing people and leadership skills continuously.
I developed a system to make the computer labs more efficient; it was adopted nationwide and is still being used.
I tested and reported on software to improve reports and monitoring at UNISA; this software is now being used nationwide.

Titan / Soltech / UNISA

07.2007 - 12.2007

NextS Business Development

08.2006 - 06.2007

I worked in Boardwalk Manor, Faerie Glen and Centurion.
My responsibilities included writing content for a Unisa Career Guidance course we developed, as well as researching and developing the dashboard for the company.
I was accountable to Unre Visagie and Prof. I Sonnekus; managing and developing the course with their guidance.
My duties also included managing the development of the English course we were researching.
The Career Guidance course is on schedule.
Managing connections there has been other offers from Unisa to develop courses with them.
Motivating interest and enthusiasm for mathematics and the idea of a development dashboard for the company.

Bytes Technology Group

12.2005 - 07.2006

My responsibilities included managing my team, coaching to improve quality, motivation towards a greater goal and using the call centre as a launch pad while building the call centre.
I was accountable for the actions and performance of the agents in my team and managed this through helping them to grow the company through achieving personal goals.
My duties also included handling complaints and unhappy customers.
The planning and implementing of shifts and rosters.
Service level improved from 70% December to 88% in January.
Quality control: overall improvement in performance of agents.
Training: I trained half of the call center during January which led to an increase in performance.