Niret Grobler
Administrative Manager
Pretoria,GP
Summary
Results-driven professional with a proven track record of completing projects ahead of deadlines. Extensive cross-industry experience and collaborative problem-solving approach. Known for high integrity, emotional maturity, and confidence in fast-paced environments.
Thrives in open, honest workplaces, taking initiative to foster transparency. Exceptional listening and troubleshooting skills, with a strong ability to identify root causes and implement practical, effective solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Manager
ITE WIMS Water Information (Pty) Ltd.
02.2020 - Current
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Recruit, interview, and select employees.
- Create, maintain, and enter information into databases.
- File and retrieve corporate documents, records, and reports.
- Manage projects or contribute to committee or team work.
- Provide services to customers, such as order placement or account information.
- Store completed documents in appropriate locations.
Office Administrator
Integrity Engineering (ITE)
04.2016 - 01.2020
- Ensure a smooth-running office by optimizing people, processes and technology.
- Manage and is responsible for office interior.
- Manage supporting staff.
- Assist with invoicing & progress tracking.
- Follow up debtors on behalf of project managers when requested.
- Cash flow forecasting in preparation for month-end.
- Arranging travel, visas and accommodation.
- Take notes or dictation at meetings.
- Provide general assistance during presentations.
- Screening enquiries and requests, and handling them when appropriate.
- Assist with organizing and maintaining diary and making appointments.
- Carrying out research and presenting findings when requested.
- Producing documents and reports when requested.
- Liaising with suppliers and other staff when necessary.
Computer Lab Supervisor
UNISA
01.2008 - 03.2016
- Ensure availability and appropriate use of teaching and learning related technologies and systems to students and employees.
- Supervise availability and access to technologies and systems.
- First level installation, maintenance and troubleshooting of technologies including hardware, networks and software.
- Liaise and assist Technology Enhanced Coordinator and Regional Academic Coordinator with diverse learning needs of students.
- Assist with development of multimedia digital literacy material.
- Compile monthly reports.
- Facilitate and assist students to register on the relevant systems and upload and download documentation.
- Facilitate digital literacy orientations, digital skills workshops and software training activities for employees and students.
- I have experienced enormous growth in my time at UNISA; developing people and leadership skills continuously.
- I developed a system to make the computer labs more efficient; it was adopted nationwide and is still being used.
- I tested and reported on software to improve reports and monitoring at UNISA; this software is now being used nationwide.
ICDL Test Supervisor
Titan / Soltech / UNISA
07.2007 - 12.2007
- Invigilate testing of candidates on the ICDL Automated Testing software.
- Manage LAN network.
- Handle network problems when they occur.
- Load and manage software on the network.
- Manage, use and manipulate database of students.
Content Writer
NextS Business Development
08.2006 - 06.2007
- I worked in Boardwalk Manor, Faerie Glen and Centurion.
- My responsibilities included writing content for a Unisa Career Guidance course we developed, as well as researching and developing the dashboard for the company.
- I was accountable to Unre Visagie and Prof. I Sonnekus; managing and developing the course with their guidance.
- My duties also included managing the development of the English course we were researching.
- The Career Guidance course is on schedule.
- Managing connections there has been other offers from Unisa to develop courses with them.
- Motivating interest and enthusiasm for mathematics and the idea of a development dashboard for the company.
Call Centre Agent / Team Leader
Bytes Technology Group
12.2005 - 07.2006
- My responsibilities included managing my team, coaching to improve quality, motivation towards a greater goal and using the call centre as a launch pad while building the call centre.
- I was accountable for the actions and performance of the agents in my team and managed this through helping them to grow the company through achieving personal goals.
- My duties also included handling complaints and unhappy customers.
- The planning and implementing of shifts and rosters.
- Service level improved from 70% December to 88% in January.
- Quality control: overall improvement in performance of agents.
- Training: I trained half of the call center during January which led to an increase in performance.
Education
Bachelor of Science - Mathematics
04.2004
Skills
Critical Thinking
- Business Communication and Reporting
- Staff Supervision and Improvement
- Policy and procedure modification
- Database administration
- Bookkeeping
- Contract preparation
- Event planning
- Records management
- Stakeholder management
- Verbal and written communication
- Relationship building
Certification
ICDL
Accomplishments
- Created and implemented systems to optimize use of computers at UNISA's computer labs.
- Tested and reported on software to improve reporting and monitoring at UNISA.
- Invigilated thousands of tests as a test supervisor for ICDL.
- Involved in developing a career guidance course with UNISA.
Training
- Introduction to Internet and Web Design, 2014
- Emotional Intelligence and Self-Awareness, 2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Administrative Manager - ITE WIMS Water Information (Pty) Ltd.
02.2020 - Current
Office Administrator - Integrity Engineering (ITE)
04.2016 - 01.2020
Computer Lab Supervisor - UNISA
01.2008 - 03.2016
ICDL Test Supervisor - Titan / Soltech / UNISA
07.2007 - 12.2007
Content Writer - NextS Business Development
08.2006 - 06.2007
Call Centre Agent / Team Leader - Bytes Technology Group
12.2005 - 07.2006
University of Pretoria - Bachelor of Science, Mathematics
Similar Profiles
RU-YU WANGRU-YU WANG
Berry Picker at PtyBerry Picker at Pty
Heba El-ShafeiHeba El-Shafei
SAP Customer Relationship Manager at Information Technology of Egypt Corporation (ITE Corp)SAP Customer Relationship Manager at Information Technology of Egypt Corporation (ITE Corp)
Ayman ZaherAyman Zaher
Sales Manager at Information Technology of Egypt Corporation - ITE CorpSales Manager at Information Technology of Egypt Corporation - ITE Corp
LISULO LUTAMBOLISULO LUTAMBO
Youth Director/ Area Coordinator at Seventh Day-Adventist Northern Conference SAYouth Director/ Area Coordinator at Seventh Day-Adventist Northern Conference SA
Keyla NhambeKeyla Nhambe
Academic Intern at Varsity CollegeAcademic Intern at Varsity College