Nina Ntshingila
Customer Service Representative
Johannesburg
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Hastings Direct
Centurion
04.2019 - Current
- Managing 80 calls efficiently on average daily
- Consistent high customer feedback scores
- Processing policy changes
- Processing quotations and seeking competitive prices for customers
- Customer retention
- Administration and data entry
Administrative Assistant to Project Co Ordinator
Cathsseta
07.2017 - 12.2018
- Assist Project CoOrdinator with daily operational tasks.
Operations Manager
VFS Global
05.2014 - 02.2017
- Operational duties and responsibilities.
Study Advisor
EF Education First
01.2012 - 04.2014
- Account Management, Student advisor, Customer Service, Administration
Education
Marketing Management - Marketing
IMM Graduate School
01.2008 - 04.2010
NQF4 Project Management - Project Management
Services Seta
High school certificate - High School/Secondary Diplomas and Certificates
Sunward Park High School
01.2003 - 04.2005
Skills
Microsoft Office
undefinedWebsites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Representative
Hastings Direct
04.2019 - Current
Administrative Assistant to Project Co Ordinator
Cathsseta
07.2017 - 12.2018
Operations Manager
VFS Global
05.2014 - 02.2017
Study Advisor
EF Education First
01.2012 - 04.2014
Marketing Management - Marketing
IMM Graduate School
01.2008 - 04.2010
High school certificate - High School/Secondary Diplomas and Certificates
Sunward Park High School
01.2003 - 04.2005
NQF4 Project Management - Project Management
Services Seta
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