Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Nina De Villiers

Cape Town

Summary

I am known for having great organizational skills. Gifted at working with all types of customers/clients. Looking for a new role where hard work and dedication will be highly valued. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking remote opportunities to expand skills while facilitating company growth. Detail-oriented professional who proves reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Motivated professional with a Sport Science and Biokientics degree, offering great knowledge in the medical and fitness fields. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Hitech Therapy
Cape Town
02.2021 - Current
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Consulted with customers to resolve service and billing issues.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated CRM and invoicing system with order specifics and customer details, preferences and billing information.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Supported sales team members to drive growth and development.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Documented proper procedures to assist other employees with accurate website development and maintenance.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Maintained records of damaged goods, backorders and applicable regulatory reporting.
  • Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
  • Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
  • Managed office inventory and placed new supply orders.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Managed office budget to handle inventory, postage and vendor services.

Biokineticist

Western Cape Rehabilitation Centre
Cape Town
03.2018 - 07.2020
  • Evaluated member needs, taking into consideration fitness levels and current health conditions.
  • Educated clients on cardiovascular and resistance training activities, nutrition, and exercise safety.
  • Demonstrated correct posture and form to patients and watched exercises for potential problems.
  • Assisted patients with physical movements to help restore function and lessen pain and disability.
  • Maintained detailed records of each client's progress throughout the program.
  • Planned and taught exercise therapy for patients through application of test metrics.
  • Earned repeated commendations from supervisor and patients for providing high-quality, compassionate care.
  • Gathered and tracked vital signs and patient history.
  • Facilitated ADLs and assisted patients with functional mobility to increase comfort and quality of life.
  • Educated clients about the benefits of regular physical activity for overall health and well-being.
  • Explained and taught proper use of weights, exercise bands and other fitness equipment.

Education

Sport Science Honours - Biokinetics

University of The Western Cape
Cape Town, South Africa
12-2014

Bachelor of Science - Sport Science

University of The Western Cape
Cape Town, South Africa
12-2013

Skills

  • Scheduling
  • Account Updating
  • Call Management
  • Product Knowledge
  • Consultative Sales
  • Complaint Resolution
  • Data Entry
  • Customer Relationship Management (CRM)
  • Health and fitness Industry Regulations Knowledge
  • In-Store Support
  • Adaptive Team Player
  • Medical Terminology Knowledge
  • Problem-Solving Abilities
  • Delivery Scheduling
  • CRM Software
  • Account Management
  • Order Processing
  • Payment Processing
  • Website Maintenance
  • Content Management System
  • Client Relations

Affiliations

  • I have been playing guitar for about 20 years. It is my form of therapy and relaxation.
  • I will choose to read a book over watching a movie, which helps keeps my imagination alive.
  • I do great at karaoke.
  • I walk my dog every day, we love the beach and often do 5 to 10km walks and hikes.

Languages

English
First Language
Afrikaans
Advanced (C1)
C1

Accomplishments

  • I was part of the team to win all the awards for sales and outstanding customer relations.
  • I was awarded with an all rounder certificate in high school as I excelled in academics, music and sport.

Certification

  • Registered with the HPCSA as a Biokineticist.

References

References available upon request.

Timeline

Customer Service Representative

Hitech Therapy
02.2021 - Current

Biokineticist

Western Cape Rehabilitation Centre
03.2018 - 07.2020

Sport Science Honours - Biokinetics

University of The Western Cape

Bachelor of Science - Sport Science

University of The Western Cape

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Nina De Villiers