Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikkita Bianca Bouwer

SERVICE ADVISOR
Walmer

Summary

Experienced and detail-orientated Service Advisor and Stock Controller with strong skills in customer service, inventory management, and logistics across automotive and shipping industries. Proven ability to optimize workflows, enhance customer satisfaction, and maintain accurate records. Skilled at building client relationships and improving operational efficiency.

Overview

14
14
years of professional experience

Work History

Service Advisor

Finn Auto Repairs and Diagnostics
06.2023 - Current
  • Greet customers and advise on vehicle services, explaining costs and timelines clearly.
  • Manage customer inquiries, complaints, and claims efficiently
  • Liaise between technicians and customers to ensure smooth workflow
  • Order parts, schedule appointments and process payments
  • Maintain service records , quotes and procure necessary supplies


Key Achievements


  • Increased customer satisfaction and retention
  • Streamlined service processes
  • Boosted service revenue
  • Optimized workflow and enhanced team skills


Reference


Mr & Mrs Jack & Bridget Finn

041 581 1513

Ship Agent and Provisions Clerk

DJ Shipping / Freight Marine Ship Supply
10.2022 - 06.2023
  • Coordinated with port authorities and vessel teams for efficient ship support
  • Managed documentation, contingency planning, and problem-solving
  • Processed orders, inspected and verified inventory, maintained stock records


Key Achievements


  • Streamlined port operations
  • Cost-effective sourcing
  • Timely deliveries and quality control


Reference


Mr Chris / Costa Mamaliadis

082 444 5660

Stock Controller

Finn Auto Repairs and Diagnostics
10.2019 - 10.2022
  • Maintained accurate stock records, performed audits, and managed discrepancies
  • Collaborated internally and liaised with suppliers to ensure regulatory compliance


Key Achievements


  • Reduced inventory discrepancies and waste
  • Optimized supply chain
  • Improved reporting processes

Provisions Procurement Clerk

Provimar Ship Suppliers
05.2016 - 09.2019
  • Managed orders, supplier relations, purchasing, and logistics
  • Controlled inventory, maintained records, and handled invoicing and payments


Key Achievements


  • Negotiated cost reductions
  • Optimized supplier partnerships
  • Maintained budget compliance


Reference


Mr Pedro Garces

078 458 0588

Boarding Clerk & Warehouse Stock Controller

Provimar Ship Suppliers
01.2015 - 05.2016
  • Coordinated vessel boarding and communication with stakeholders
  • Managed inventory, ordering, procurement, record keeping, and warehouse operations


Key Achievements


  • Enhanced organization, communication, and problem-solving
  • Improved customer satisfaction

Admin / Signal Controller

Blue Security
01.2014 - 12.2014
  • Responded to alarms and operated CCTV systems to monitor security
  • Logged incidents, coordinated emergency responses, and enforced security protocols


Key Achievements


  • Reduced unauthorized access
  • Improved incident detection
  • Streamlined audits


Reference


Mr Max Naicker

031 717 5000

Caterer & Party Planner

Dynamic Parties
01.2012 - 01.2013
  • Managed catering, entertainment and decor coordination for events


Key Achievements


  • Achieved high customer satisfaction through attention to detail


Reference


Ms Shirlee Naidoo

083 596 3501

Education

Diploma - Project Management

CTU Training Solutions
Port Elizabeth, South Africa
04.2001 -

High School Diploma -

Protea Secondary
Durban, South Africa
04.2001 -

Skills

Customer service

Computer skills

Service estimates

Vehicle assessment

Excellent communication

Service recommendations

Cost estimation

Documentation and reporting

Timeline

Service Advisor

Finn Auto Repairs and Diagnostics
06.2023 - Current

Ship Agent and Provisions Clerk

DJ Shipping / Freight Marine Ship Supply
10.2022 - 06.2023

Stock Controller

Finn Auto Repairs and Diagnostics
10.2019 - 10.2022

Provisions Procurement Clerk

Provimar Ship Suppliers
05.2016 - 09.2019

Boarding Clerk & Warehouse Stock Controller

Provimar Ship Suppliers
01.2015 - 05.2016

Admin / Signal Controller

Blue Security
01.2014 - 12.2014

Caterer & Party Planner

Dynamic Parties
01.2012 - 01.2013

Diploma - Project Management

CTU Training Solutions
04.2001 -

High School Diploma -

Protea Secondary
04.2001 -
Nikkita Bianca Bouwer SERVICE ADVISOR