Nikki van Jaarsveld
Cape Town
Summary
Dynamic leader with extensive experience at Creative Studios by Norwegian Cruise Line Holdings, excelling in budget management and operational planning. Proven track record in enhancing organizational efficiency and fostering collaborative team environments. Skilled in crisis management and communication, driving initiatives that significantly improved office culture.
Overview
11
11
years of professional experience
Work History
Director, Theatrical Facilities, Corporate Operations
Creative Studios by Norwegian Cruise Line Holdings
Tampa
07.2022 - 12.2024
- Oversaw facilities and corporate operations for departments not represented in Tampa office.
- Developed a team culture prioritizing collaboration, creativity, and exceptional service.
- Managed annual budget planning exceeding $4 million with effective spend monitoring.
- Supported organizational structure and people processes in absence of on-site HR.
- Collaborated cross-departmentally to address spatial and operational challenges.
- Evaluated operational procedures to identify efficiencies and implement improvements.
- Co-led initiatives to enhance office culture and morale amid high turnover rates.
- Trained new leadership on operational standards and corporate policies.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented strategic plans to ensure organizational goals were met.
Sr. Manager, Theatrical Facilities, Corporate Operations
Creative Studios by Norwegian Cruise Line Holdings
Tampa
01.2022 - 07.2022
- Contributed to senior leadership team at Tampa branch during rapid organizational change.
- Oversaw facility and corporate operations without on-site supervision.
- Executed annual budget planning, monitored spending, and conducted short-term forecasting.
- Led cross-departmental problem-solving initiatives to enhance workflow efficiency.
- Facilitated virtual co-working sessions to accommodate remote team dynamics during pandemic.
- Collaborated with various departments to develop and implement Covid-19 Return to Service protocols.
- Completed tasks beyond official job scope to ensure business continuity and stability.
- Served as on-site representative for HR, Security, and IT departments.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Manager, Theatrical Facility Operations
Creative Studios by Norwegian Cruise Line Holdings
Tampa
02.2019 - 01.2022
- Managed day-to-day operations of entertainment facility, company housing, and vehicle fleet during extensive growth.
- Monitored and supported annual budget planning to ensure fiscal responsibility.
- Maintained relationships with over 50 vendors and analyzed contract data for cost-effectiveness.
- Assisted with production logistics to guarantee successful new projects and regular operations.
- Prioritized tasks effectively in an ambiguous environment to meet emergent business needs.
- Oversaw personnel roster to maintain facility security based on rotation schedules.
- Streamlined communication for incoming project teams and facilitated migration to Microsoft Teams.
- Planned events and curated content for various meetings and activities.
Entertainment Production Manager
Norwegian Cruise Line
Onboard
08.2015 - 01.2019
- Led production show department and international teams of 30+ members across multiple NCL ships.
- Coordinated rehearsal processes for new and existing content to enhance efficiency.
- Supervised various venues, special events, and entertainment vendors to ensure quality standards.
- Collaborated with ship and shoreside teams to maintain smooth operations in dynamic environments.
- Executed team-building events and training sessions to reinforce company standards.
- Facilitated communication and coordination of rehearsals for replacement teams prior to installation on vessels.
- Managed project for new content installation onboard NCL Jade, ensuring timely execution.
Content Manager
Alliant Content
Armonk, NY
04.2014 - 07.2015
- Collaborated on start-up project to curate and distribute documentary content across streaming platforms and proprietary app.
- Developed promotional and interest-based collections through effective content curation.
- Coordinated with vendors to create XiveTV video streaming app for iOS, Android, and Roku devices.
- Managed microsite video content across various streaming platforms.
- Assisted in video ingest and processing for seamless distribution.
- Boosted visibility of content through strategic collaboration in a start-up environment.
- Designed artwork for numerous titles using Adobe Photoshop to enhance visual appeal.
Education
Bachelor of Science - Theatre
State University of New York At Oneonta
Oneonta, NYSkills
Operational and project planning
Budget and event management
Process improvement and crisis management
Collaborative leadership and policy development
Cross-departmental collaboration
Problem-solving and attention to detail
Time management and organizational skills
Verbal and written communication
Microsoft Office 365 proficiency
Mondaycom proficiency
References
References available upon request.
Timeline
Director, Theatrical Facilities, Corporate Operations
Creative Studios by Norwegian Cruise Line Holdings
07.2022 - 12.2024
Sr. Manager, Theatrical Facilities, Corporate Operations
Creative Studios by Norwegian Cruise Line Holdings
01.2022 - 07.2022
Manager, Theatrical Facility Operations
Creative Studios by Norwegian Cruise Line Holdings
02.2019 - 01.2022
Entertainment Production Manager
Norwegian Cruise Line
08.2015 - 01.2019
Content Manager
Alliant Content
04.2014 - 07.2015
Bachelor of Science - Theatre
State University of New York At Oneonta
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