Nikki Moolman
Medical Billing Administrator
Cape Town
Summary
I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
Certifications
1
1
Language
Work History
Medical Billing Administrator
MDInc Emergency Physicians
12.2022 - Current
- To relieve the Billing Clerk for meal intervals.
- To assist with the uploading of documentation as the need arises.
- Liaise with various Medical Aids schemes for Pre-authorization/Casualty authorization.
- Provide support to the Medical Legal department with uploading / obtaining information.
- To assist the billing and administration department with the completion of additional paperwork requested by the Medical aid scheme or patients.
- Handling all telephonic / email queries and directing to the relevant departments.
- Provide live feedback if any patients raise any complaints.
- To accurately bill patient accounts via GoodX system.
- Ensure Medical aids have received all claims. Following up on rejected claims.
- Dealing with queries. Accept Cash / Card payments
- Collaborated with other departments to address discrepancies in client accounts, promoting positive interdepartmental relationships.
- Liaised with customers regarding special payment arrangements, negotiating agreeable terms that protected company interests while accommodating individual circumstances.
- Trained new hires in company-specific billing procedures, contributing to their successful integration into the team.
Store Assistant
Checkers Hyper Retail Store
04.2023 - 12.2023
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Remained calm and composed in tense situations involving angry or upset customers.
EPWP Administration Clerk
City Of Cape Town
07.2020 - 06.2022
- Time and attendance register; Filling; Gather information by telephone, email or in person; Recording and updating of databases; Photocopy and scanning of documents; Archiving documents older than 5 years; Working on C3’s; Working on RIMA; Capture burst main reports and job cards e.g. broken leadings; Leaked meters; Fleet filing management; HR filing; SAPS data entries
- General Administration
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Established and maintained standard office procedures to achieve demanding targets.
- Finance
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
- Collaborated with human resources teams on employee record-keeping efforts, helping maintain accurate documentation of personnel files throughout their employment lifecycle.
- Reception and Secretarial tasks
Receptionist
Western Cape Cerebral Palsy Association
12.2016 - 06.2020
- Front reception including the main switchboard
- General administration duties; Archiving files; Management of the filling systems for various projects
- Processing for payments
- Assistant to the director and corporate fundraiser
- Render administrative support to social workers and other members of staff
- Preparation of and delivery of quarterly reports
- Management of Fleet transport files
- Ordering of stationary and consumables; Messenger services
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School - English, Afrikaans, Mathematical Literacy, Life Orientation, Dance Studies, Life Science, Accounting
Wynberg High School
Cape Town, South Africa12-2009
Skills
Claims processing proficiency
ICD-10 knowledge
Patient billing procedures
Billing and collection procedures
Certification
BASIC OFFICE ADMINISTRATION
Timeline
FIRST AID COURSE
01-2026
ADVANCED OFFICE ADMINISTRATION
11-2023
BASIC OFFICE ADMINISTRATION
09-2023
Store Assistant
Checkers Hyper Retail Store
04.2023 - 12.2023
Medical Billing Administrator
MDInc Emergency Physicians
12.2022 - Current
EPWP Administration Clerk
City Of Cape Town
07.2020 - 06.2022
Receptionist
Western Cape Cerebral Palsy Association
12.2016 - 06.2020
High School - English, Afrikaans, Mathematical Literacy, Life Orientation, Dance Studies, Life Science, Accounting
Wynberg High School
Other Training Completed
- Organization: YoungPeople@Work - NPC Reg: 2012/2100/9908
- Course: Basic Office Administration Practical
- Subjects covered: Receiving of visitors & Enquiries; Handling enquiries; Making of appointments; WhatsApp Enquiries & Bookings; Telephone Etiquette (Tracking); Filing; Data Capturing; Cloud Storage; Creating Fax to Email; Banking; receipt book, Cash template, Requisition form, Petty Cash, Preparing money to be bank
- Duration: 12-14 Sep 2023
- Facilitator: Chanté Rass