Nikita Marisha Morgan
Administration Assistant
Johannesburg
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Administration Assistant
Renasa Insurance/Concourse holdings
Johannesburg
11.2012 - Current
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Reconciled and prepared various financial reports using excel .
- Assigned tasks and directed team of office clerks.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Sales Administrator
Miway Insurance Company
Johannesburg
06.2012 - 10.2012
- Entered client information into databases quickly and with minimal errors.
- Conducted surveys and documented all responses.
- Gathered and submitted observational information in addition to required data points.
- Coded and processed applications into required electronic formats.
- Corrected data entry errors to prevent duplication or data degradation.
Debt Collector Agent
TSL Legal (Pty)
Johannesburg
02.2012 - 06.2012
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
- Achieved performance goals on consistent basis.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
Education
High School Diploma -
R W Fick Secondary School
Johannesburg 01.2006 - 12.2011
Skills
Communication skills
undefinedTimeline
Administration Assistant
Renasa Insurance/Concourse holdings
11.2012 - Current
Sales Administrator
Miway Insurance Company
06.2012 - 10.2012
Debt Collector Agent
TSL Legal (Pty)
02.2012 - 06.2012
High School Diploma -
R W Fick Secondary School
01.2006 - 12.2011
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