Nikita Webb
Sales
Roodepoort
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Key Account Manager
Skywire
11.2020 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
Key Accounts Manager
Directel Communications
05.2019 - 11.2020
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Provided valuable insights to product development teams based on customer feedback, driving innovation in offerings.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
- Collaborated with cross-functional teams for seamless project execution and exceptional client service.
Client Relations Manager
Skywire
03.2014 - 05.2019
- Collaborated with cross-functional teams to develop customized solutions for unique client challenges.
- Developed strong relationships with clients through regular communication and personalized attention.
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
- Served as an escalation point for complex client issues requiring senior management intervention; worked closely with various departments in order to reach a satisfactory resolution.
- Collected and logged client feedback about service experience to identify areas for improvement.
- Maintained comprehensive knowledge of company products and services, allowing for efficient resolution of client issues.
- Conducted regular performance evaluations and provided constructive feedback, promoting professional growth within the team.
- Streamlined internal processes to improve efficiency, resulting in faster response times to client inquiries.
- Facilitated open lines of communication between clients and internal departments, effectively addressing any concerns or issues that arose.
- Oversaw a diverse portfolio of clients, ensuring that each account received personalized attention and care tailored to their unique needs and expectations.
Sales Coordinator
Nashua Westrand
01.2014 - 12.2014
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Stock Controller
Nashua North
01.2012 - 01.2014
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
Education
High School Diploma -
Allen Glen
Roodepoort, South Africa 04.2001 -
Skills
Key account management
Client relationship building
Account management
Business development
Cross-functional collaboration
Account retention
Client needs assessment
Teamwork and collaboration
Task prioritization
Reliability
Continuous improvement
Timeline
Key Account Manager
Skywire
11.2020 - Current
Key Accounts Manager
Directel Communications
05.2019 - 11.2020
Client Relations Manager
Skywire
03.2014 - 05.2019
Sales Coordinator
Nashua Westrand
01.2014 - 12.2014
Stock Controller
Nashua North
01.2012 - 01.2014
High School Diploma -
Allen Glen
04.2001 -