Nikita Roland
Office Administration
Die Hoewes
Summary
In my fourteen years of working, I have acquired skills and knowledge that I can incorporate into any work environment. I have improved in my productivity. I have worked in quiet spaces to more fast pace and stressful work conditions. I have picked up very good organization skills, along with good work etiquette. My resume will be an introduction as to what I am capable of and what I hope to achieve. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.
Overview
12
12
years of professional experience
1
1
Language
Work History
Telemarketer
KC TRAVELS
2 2011 - 4 2011
- Getting detailed personal information from clientele, advertising the company via phone calls, recruit new clients
- Set up appointments with interested customers according to schedule availability.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Recorded and updated customer information in online systems.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Followed up with customers to solicit further sales.
Reception and Administration
Beautiful Chaos Hair Artistry
04.2022 - 01.2023
- Welcoming clients, stock take and orders
- Provided exceptional leadership to the finance team, fostering professional development and individual growth among staff members.
- Boosted internal controls by conducting risk assessments and implementing appropriate mitigation strategies
- Prepared bi-weekly payroll for 9 employees and maintained all associated files.
- Managed expense tracking and personnel vouchers.
- Monitored and compiled data and reports to present to leadership.
Assistant
False Bay
09.2022 - 11.2022
- Invigilating during exams, assist students with the correct information, assist lecturers with marking and reading
- Developed and maintained filing systems to facilitate easy access to information.
- Organized resources, records and personnel to accomplish aggressive targets.
- Trained and supervised employees on office policies and procedures.
Office Administrator/ Doctor's Assistant
The Hairfront
04.2017 - 05.2020
- Data Capturing of personal information, draw up quotations, in charge of making sure the practice had enough inventory, outsourcing, keep track of patient recovery process, plan meetings, maintain schedules of employees, organize appropriate documents and reports, converse with patients and assisting with the correct information before consultations are scheduled, anticipate solutions before problems such as a busy booking schedule, assist doctor with surgery and equipment, book meetings for sales reps, answer phone calls, ensure all inquiries and emails are seen to
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Interacted with customers by phone, email, or in-person to provide information.
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Receptionist/Operator
Fringe Vintage Salon/ Fringe Retro Salon
02.2014 - 12.2016
- Made sure clients were booked in the appropriate time slots and appointed with the correct stylist, answer phone calls with a polite tone, assist stylists, prep clients before stylist attends, keep track of inventory, filing and organizing information according to stylist requests, assist in styling when requested
- Handled assignments independently with good judgement and critical thinking skills.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Managed multiple tasks and met time-sensitive deadlines.
Operating Assistant
Indigo Tokai
2 2013 - 12.2013
- Prep clients before stylist takes over, make sure clients receive beverages, make bookings and answer phone calls, see that we are up to date with stock
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Reduced overhead costs with vigilant expense monitoring while maintaining a high standard of quality for materials or services utilized.
Operating Assistant
Longbeach Mall The Cutting Room
01.2012 - 08.2012
- Greet clients and make sure they are directed to the appointed stylist, answer phone calls and make sure bookings are scheduled accordingly, prep clients before stylist takes over
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Excellent communication skills, both verbal and written.
Clerk
05.2011 - 08.2011
- Kept record of my appointed register, made sales, kept record of stock available
Gade RRR Teacher
Water's Edge
12.2022 - 06.2023
- Developed and implemented classroom routines to address varying student needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Incorporated multiple types of teaching strategies into classroom.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
Education
Rusthof Secondary School
Skills
Dependant
2
Personal Information
- Ethnicity: Coloured
- Date of Birth: 04/09/91
- Nationality: South African
References
- Boudine Lohlun, Owner of private practice, 0824554521
- Alona Timmers, Manager, 0787016630
- Terusha Singh, Manager, 0625098564
Timeline
Gade RRR Teacher
Water's Edge
12.2022 - 06.2023
Assistant
False Bay
09.2022 - 11.2022
Reception and Administration
Beautiful Chaos Hair Artistry
04.2022 - 01.2023
Office Administrator/ Doctor's Assistant
The Hairfront
04.2017 - 05.2020
Receptionist/Operator
Fringe Vintage Salon/ Fringe Retro Salon
02.2014 - 12.2016
Operating Assistant
Longbeach Mall The Cutting Room
01.2012 - 08.2012
Clerk
05.2011 - 08.2011
Telemarketer
KC TRAVELS
2 2011 - 4 2011
Operating Assistant
Indigo Tokai
2 2013 - 12.2013
Rusthof Secondary School
Similar Profiles
Andrew GriscomAndrew Griscom
Assistant General Manager at Parlor KC/Redwether KCAssistant General Manager at Parlor KC/Redwether KC
Prabhanshu KumarPrabhanshu Kumar
Sales Executive at Eros Tour and Travels (Aero Flight) , PCM Travels World Wide Pvt Ltd ,Caliing Gennie Pvt LtdSales Executive at Eros Tour and Travels (Aero Flight) , PCM Travels World Wide Pvt Ltd ,Caliing Gennie Pvt Ltd
Sourav MishraSourav Mishra
Travel Consultant at Travels & Vacations (A sub division of Enn Ess Travels Pvt Ltd)Travel Consultant at Travels & Vacations (A sub division of Enn Ess Travels Pvt Ltd)
DIMAKATSO MASETLANEDIMAKATSO MASETLANE
Intermediate Business Analyst at BoxfusionIntermediate Business Analyst at Boxfusion
MUKONA MANAGAMUKONA MANAGA
Technical Support Internship at Go Fourth LearningTechnical Support Internship at Go Fourth Learning