Nikita Moonsamy
Durban
Summary
Highly organized and proactive Personal Assistant supporting executives, entrepreneurs and busy professionals. Adept at managing schedules, coordinating travel(Local & International), handling confidential correspondences and steaming daily operations to enhance efficiency. Known for discretion, reliability and the ability to anticipate needs before they arise. I bring a calm solution-focused approach in fast-paced environments and pride myself on being one step ahead be it running errands or handling last minute changes. I am seeking a dynamic opportunity where I can contribute my skills, multitasking abilities and attention to detail to support leadership and drive productivity.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Personal Assistant
SA VAN CONVERSIONS (Pty) Ltd
02.2024 - Current
- Managing the calendars and diaries of 4 Directors, 1 CEO and 1 General Manager
- Prioritizing competing demands and adjusting plans as needed
- Handling incoming and outgoing emails, calls and messages
- Drafting, proof reading and responding to communications on behalf of the employer
- Acting as a gatekeeper and first point of contact
- Arranging domestic and international travel (flights, hotels, visas, etc)
- Creating detailed itineraries
- Managing last minute changes and preferences
- Running personal errands
- Booking restaurants, personal services and leisure activities
- Organizing files and documents
- Managing expenses and invoices
- Maintaining confidentiality of sensitive documents
- Coordinating with internal teams, family members, staff and clients
- Representing the principal professionally in meetings or events when required
- Building strong relationships with service providers (Locally and Internationally) for smooth operations
- Handling ad hoc requests effectively and proactively
- Assisted with aftersales division of the business by ensuring the customers queries, complaints and feedback were handled in a professional and timely manner
- Liaising between service teams, parts departments and customers
- Ensuring warranty claims and documentation are correctly processed
- Monitored service performance and gathering of feedback for improvement
- Following up on open service jobs, parts availability or unresolved issues
- Staying up to date with product/service changes and updates
Business Development Executive
Value Logistics
02.2022 - 02.2024
- Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
- Cold calling on atl-east 10 new accounts per day.
- Delivered performance updates, quarterly business reviews and planning meetings.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Produced detailed weekly reports for senior management.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Drafted sales contracts to use during consummated deals.
- Prepared pricing strategies aligned with budget to meet needs of customers.
- Produced quotes and proposals to provide value and benefits to prospective clients.
- Developed and implemented strategic business development plans to increase market share in Durban and surrounding regions.
- Led negotiation and closing of high-value contracts, ensuring profitable terms and customer satisfaction.
Administration and Receptionist
Core Medical Centre
12.2019 - 10.2021
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Welcomed guests and clients in friendly, positive manner.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Captured and processed client information, entering data into online systems for wider company use.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Directed clerical tasks, including copying, faxing and file management.
- Monitored and reconciled department expenditures for month-end expense reports.
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
Human Resource Intern
AFRICA BESPOKE APPARAL
07.2019 - 12.2019
- Compiled attendance reports, Assisted production manager to draw up strategic plans
- Conducted SWOT analysis to help improve productivity
- Played a role as a mediator in staff hearings
- Conducted entry and leave interviews
- Assisted HR Manager with disciplinary hearings.
Education
Diploma - Human Resource Management
Durban University of Technology
01.2017 - 12.2019
Skills
- Customer service
- Strong communication skills
- Time management
- Personal correspondence
- Report writing
- Multitasking and organization
- Microsoft office proficiency
- Administrative support
- Dedicated team player
- Professional and mature
- Strong work ethic
- Expense management
- Database entry
- Project planning
- Attention to detail
- Social media savvy
- Clean driving record
- Resourceful
References
Roger, 074 728 0785, Africa Bespoke Apparal, Durban
Interests
Playing volleyball, Cricket, Cooking, Outdoor activities
Timeline
Personal Assistant
SA VAN CONVERSIONS (Pty) Ltd
02.2024 - Current
Business Development Executive
Value Logistics
02.2022 - 02.2024
Administration and Receptionist
Core Medical Centre
12.2019 - 10.2021
Human Resource Intern
AFRICA BESPOKE APPARAL
07.2019 - 12.2019
Diploma - Human Resource Management
Durban University of Technology
01.2017 - 12.2019
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