Spending quality time with family and being actively involved in my children’s activities Enjoying outdoor experiences and exploring new environments
Nikita Jordaan
Maintenance Manager
Pretoria,GP
Work Preference
Timeline
Maintenance Manager
DH Fibre
10.2023 - Current
Scheduling Team Leader
Herotel
06.2022 - 09.2023
Social Media & Customer Coordinator
Herotel
10.2021 - 05.2022
Scheduler
Herotel
09.2019 - 10.2021
High School Diploma -
Hendrik Verwoerd
01.2011 - 12.2015
Work History
Maintenance Manager
DH Fibre
10.2023 - Current
- Coordinate daily operations for 35–50 field teams across multiple regions, ensuring efficient scheduling, workforce planning, resource allocation, and service delivery.
- Manage operations supporting an estimated 2000+ completed jobs, maintaining quality standards and meeting operational deadlines.
- Manage 40–50 supplier accounts, performing weekly reconciliations and processing monthly invoices covering approximately 20–100 completed jobs per supplier.
- Manage the end-to-end invoice verification process, ensuring completed work, supporting documentation, and supplier billing are accurate before payment approval.
- Improve scheduling efficiency through effective workforce planning, technician allocation, and shift planning.
- Manage stock control, inventory reconciliation, and monthly stock takes, maintaining accurate asset and inventory records.
- Manage key HR and employee administration processes, including onboarding, leave approvals, overtime administration, attendance tracking, and employee records.
- Assist with recruitment, interviewing, hiring, onboarding, and training of new team members.
- Train, mentor, and guide employees to maintain high productivity, performance, and service delivery standards.
- Monitor employee attendance and punctuality, addressing recurring issues promptly to prevent long-term performance concerns.
- Implement initiatives and programs that improve employee engagement, loyalty, and retention while reducing staff turnover.
- Build and maintain positive customer and client relationships, providing professional and effective customer service.
- Handle difficult customers, complaints, and escalated issues, supporting team members and maintaining high customer satisfaction.
- Schedule employees and shifts according to customer demand, operational requirements, employee availability, and individual strengths.
- Support operational projects and process improvements using project management principles gained through an NQF Level 5 Project Management qualification.
- Support management with daily operational decision-making, problem-solving, process coordination, and continuous improvement.
Scheduling Team Leader
Herotel
06.2022 - 09.2023
- Manage the scheduling department and oversee daily scheduling operations.
- Lead installer scheduling, field operations, and technician coordination.
- Plan and optimize technician routes, workloads, and daily job allocations.
- Allocate resources effectively across multiple regions to meet operational requirements.
- Manage escalations, prioritize urgent operational matters, and resolve scheduling challenges.
- Drive improvements in scheduling efficiency, productivity, and overall service delivery.
- Collaborate closely with technical teams, management, and operational stakeholders.
- Train and support new scheduling staff to ensure consistent processes and performance.
Social Media & Customer Coordinator
Herotel
10.2021 - 05.2022
- Manage customer complaints and drive timely, effective resolutions.
- Monitor and manage online reputation and customer feedback.
- Support customer retention and strengthen long-term customer relationships.
- Oversee community engagement and customer communication.
- Compile and analyse reports to track performance and identify trends.
- Coordinate and support special projects and operational initiatives.
Scheduler
Herotel
09.2019 - 10.2021
- Coordinate technician installations and manage daily scheduling.
- Coordinate field teams to ensure efficient job allocation and service delivery.
- Manage customer communication and provide updates on installation progress.
- Handle dispatch administration, job allocation, and operational records.
- Compile daily operational reports and track team performance.
Overview
8
8
years of professional experience
Education
High School Diploma -
Hendrik Verwoerd
Pretoria 01.2011 - 12.2015
Skills
- Operations Management
- Project Coordination
- Multitasking
- Dependable Team Player
- Scheduling & Workforce Planning
- Resource Allocation
- Time Management
- Deadline Management
- Stock Management
- HR Administration
- Problem Solving
- Strong Pressure Management
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.