Nikita Combrinck

• Utilized reservation software proficiently, ensuring quick response times during high call volumes.
• Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
• Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
• Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
• Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
• Developed strong relationships with clients, leading to repeat bookings and referrals.
• Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
• Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
• Collaborated with team members to ensure seamless guest experiences from booking through checkout.
• Worked closely with housekeeping teams to communicate any special requests or accommodations required for incoming guests.
• Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Resolved various issues and discrepancies for customers.
• Provided customers with information about availability and pricing.
• Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
• Produced and shared customer service reports to support management decision-making.
• Worked on Whatsapp with booking enquiries, complaints and compliments. Reported messages to management to ensure the best service.
• Learnt about different booking platforms such as Lekkeslaap and Booking.com.
• Worked standby shifts.

References - Christine Grobler

073 379 4937

Liezel Carse

082 312 3713

Reference - Luke Wright

082 320 0055

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
• Informed customers about daily and seasonal specials.
• Trained new servers on restaurant policies and procedures.
• Increased sales significantly by upselling higher-end products to customers.

Reference - Annatjie Erasmus

082 957 5455

• Cultivated warm relationships with regular customers.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Greeted new customers, discussed specials, and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Boosted overall sales by confidently recommending daily specials and upselling menu items.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Reference - Hein Bloom

071 433 8169

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Informed customers about daily and seasonal specials.
• Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Reference - Mr. Mike White

082 657 0444

• Maintained appropriate filing of personal and professional documentation.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Organized all purchase slips.
• Worked on Excel to create spreadsheets.