Nikile Nicholus Kwelelani
Assistant General Manager
Kempton Park, Johannesburg
Summary
Driver’s license Code B NIKILE KWELELANI PROFILE A highly skilled and focused professional, with over 21 years’ experience as a freight handling & Logistics and warehousing operations operative, and 18 years in Management positions within the FMCG sector. Attentive to detail, with a creative approach to problem solving and the organization required to ensure that targets, deadlines and objectives are achieved. Possess excellent interpersonal and communication skills, the ability to influence decisions and to develop positive relationships with clients, suppliers, key stakeholders and senior management. Widely regarded as a strong and supportive leader, who can coach and develop top-performing and cohesive staff teams.
High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Assistant General Manager
Melbro
03.2021 - Current
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained, and disciplined employees to maximize performance.
- Leading a Facility Center by managing in-house logistics as well as the internal interfaces to vendors and carriers.
- Lead delivery of all targeted Business Plan metrics across productivity, quality, cost, safety and people.
- Maintain health and safety standards within area and promote a positive health and safety culture on site.
- Lead and drive staff planning, schedules, quality initiatives and process change initiatives to enable Operations and ultimately to attain Business Plan.
- Manage a team of employees within a demanding, fast-paced/time-critical and multiple product line environments.
- Carry out leadership responsibilities in accordance with the organizations policies and procedures.
- Maintain a complete leadership overview and thorough understanding of inventory.
- Implement change and/or develop new processes as required to meet customer needs.
- Continuously measure and evaluate the departmental goals and all work processes.
- Set and clarify requirements and expectations for all cross functional direct reports.
- Take proactive steps to ensure that best practices are shared across all departments and the wider Melbro network.
- Work effectively with support staff (HR, Financial Manager, Safety & Loss Prevention Manager and IT) to build and secure support and resources for projects and initiatives.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Responsible for P&L
- Budget planning and cost management
Experience Assistant General Manager
Melbro Logistics Services
Johannesburg
03.2021 - Current
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained, and disciplined employees to maximize performance.
- Leading a Facility Center by managing in-house logistics as well as the internal interfaces to vendors and carriers.
- Lead delivery of all targeted Business Plan metrics across productivity, quality, cost, safety and people.
- Maintain health and safety standards within area and promote a positive health and safety culture on site.
- Lead and drive staff planning, schedules, quality initiatives and process change initiatives to enable Operations and ultimately to attain Business Plan.
- Manage a team of employees within a demanding, fast-paced/time-critical and multiple product line environments.
- Carry out leadership responsibilities in accordance with the organizations policies and procedures.
- Maintain a complete leadership overview and thorough understanding of inventory.
- Implement change and/or develop new processes as required to meet customer needs.
- Continuously measure and evaluate the departmental goals and all work processes.
- Set and clarify requirements and expectations for all cross functional direct reports.
- Take proactive steps to ensure that best practices are shared across all departments and the wider Melbro network.
- Work effectively with support staff (HR, Financial Manager, Safety & Loss Prevention Manager and IT) to build and secure support and resources for projects and initiatives.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Responsible for P&L
- Budget planning and cost management
Distribution Centre Manager, DC Manager
J&J, DHL Supply Chain
Johannesburg
02.2019 - 02.2021
- Delivery of key financial performance measures by Managing Operations within the budget as set by the Client
- Meet and exceed operational service levels through the achievement of contractual Key Performance indicators
- Drive and develop team culture by encouraging and rewarding constructive internal competitiveness to the benefit of client, DHL and individual employees
- Manage Human Resources through management team, ensure appropriate levels of Human resources to meet business needs, performance issues, training and development, employee productivity and recruitment and retention of staff
- Manage Relationships through operational managers manage relationship with Trade Union, conduct negotiations within budget levels maintain a healthy, positive relationship
- Compliance with statutory and company policies and procedures through Managing teams to ensure compliance with statutory and company policies on Health and Safety, Employment Equity, Labour relations, Legislative, Environmental issues Including regular monitoring to ensure these areas are maintained at a high level of compliance
- Professional Relationship, through a principled, professional approach ensure and co-ordinate interaction with the Client and Customers in order to achieve a maximum benefit to all
- Operational Return by producing an annual budget in line with Company guidelines
- Ensure Quality Management Systems are executed and internal audits are conducted as planned
- Human Resources: Ensure appropriate staffing levels and ensure high level of competence in staff
- Manage Industrial relations by ensuring that appropriate disciplinary actions are instituted
- P&L management
Operations Manager
Unilever, DHL Supply Chain – Boksburg
Johannesburg
05.2018 - 01.2019
- Recruits, hires, and trains new warehouse employees
- Coaches, counsels, schedules and disciplines current warehouse employees as needed by enforcing policies and procedures
- Contributes to creating and recommending strategic plans and reviews to achieve operational objectives
- Prepares and implements production and quality plans based around customer service standards
- Resolves problems and identifies trends
- Forecasts requirements prepares annual budgets, schedules expenditures, analyzes variances and initiates corrective actions to meet financial objectives of the warehouse
- Determines product handling and storage requirements to develop warehouse operations systems
- Develops, implements, evaluates and enforces policies and procedures
- Develops processes for receiving product, utilizing equipment, managing inventory and shipping product
- Ensure regular cycle counts and periodic stock takes are conducted in line with company policy
- Develops and implements effective warehouse layout that accounts for product flow, equipment and product handling systems
- Establishes, follows and enforces safety standards and procedures in compliance with a healthy work environment and legal requirements
- Develops protection and access policies and coordinates security patrols to keep the property secure
- Participates in ongoing education to update job knowledge.
Warehouse Manager
DHL Supply Chain
Johannesburg
05.2016 - 04.2018
- Liaise with customers, suppliers and transport companies
- Plan, coordinate and monitor the receipt, order, assembly and dispatch of goods
- Use space and mechanical handling equipment efficiently, making sure quality, budgetary targets and environmental objectives are met
- Have a clear understanding of the company's policies and vision and how the warehouse contributes to these
- Coordinate the use of automated and computerized systems where necessary
- Respond to and deal with customer communication by email and telephone
- Keep stock control systems up to date and make sure inventories are accurate
- Plan future capacity requirements
- Organize the recruitment and training of staff, as well as monitoring staff performance and progress
- Motivate, organize and encourage teamwork within the workforce to ensure productivity targets are met or exceeded
- Produce regular reports and statistics on a daily, weekly and monthly basis
- Brief team leaders daily
- Maintain standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely
- Oversee the planned maintenance of vehicles, machinery and equipment
- Where appropriate, oversee the maintenance and operation of warehouse management systems and automated storage and retrieval systems.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Shift Manager
DHL Supply Chain, Philippi
Cape Town
08.2014 - 04.2016
- To ensure the smooth running of the allocated warehouse shift, ensuring appropriate resources (people, equipment) are available to meet planned activity levels
- Ensure compliance to all appropriate legislation related to safe conduct of warehouse operations
- Maintain and enhance effective working relationships with shift supervisors and their staff
- Contribute to the identification, evaluation and where appropriate implementation, of improvement initiatives within the warehouse
- Ensure staff work to the processes and procedures relating to the warehouse operation
- Recruitment of supervisory and operative staff as required
- Setting staff performance levels, providing feedback on achievement and identifying improvement opportunities
- Regular communication with shift staff on departmental and shift matters.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Cooperated with coworkers to improve customer experience.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Warehouse Shift Controller
DHL Supply Chain
Cape Town
01.2012 - 07.2014
- Supervise day-to-day operations in a warehouse
- Supervise loading and unloading operations
- Prepare shipping documentation and other related paperwork
- Supervise Reach Truck, forklift and pallet jack operations
- Maintain equipment, materials and tools
- Supervise Picking, Staging Load Consolidation and Shipping
- Check materials against customer orders
- Ensure adherence to Annual budget through managing and maintaining KPI’s
- Check and verify materials in warehouse periodically.
Warehouse Supervisor, Miller
SAB, Ottery
Cape Town
11.2009 - 12.2011
- Supervise day-to-day operations in a warehouse
- Supervise loading and unloading operations
- Prepare shipping documentation and other related paperwork
- Supervise Reach Truck, forklift and pallet jack operations
- Maintain equipment, materials and tools
- Supervise Picking, Staging Load Consolidation and Shipping
- Check materials against customer orders
- Ensure adherence to Annual budget through managing and maintaining KPI’s
- Check and verify materials in warehouse periodically.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Operated warehouse material handling equipment correctly to move loads.
- Supported production workers in meeting goals without compromising safety and compliance.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Used warehouse management software to reconcile daily inventory.
First Line Operations Manager
Woolworths Supply Chain
Cape Town
09.2004 - 07.2009
- Initially appointed as First Line Operations Manager for trunk deliveries of perishable goods, then transferring to manage the picking process, through to appointment to manage both departments in 2008
- Effectively minimizing damages and losses via regular stock counts and audit checks in conjunction with the active tracking and investigation of any incidents
- Overseeing and developing a top-performing staff team; maintaining open communication channels and introducing initiatives to improve staff morale, engagement and support professional development
- Planning staffing requirements in line with operational requirements, delegating roles appropriately and conducting monthly performance reviews to identify productivity issues and reward outstanding performance
- Leading and coordinating daily operations within the Equipment Centre, inclusive of operational planning, team leadership, client relations, budget management and equipment maintenance
- Producing daily and weekly operational reports, accurately planning to staff levels and ensuring the timely maintenance of all machinery and equipment
- Managing the department budget, with focus on optimizing service delivery and driving cost reductions
- Applying strong interpersonal skills to build positive relationships with both internal and external clients
- Winning the Employee of the Year Award in 2005 following exceptional performance; managing operations during a strike period with inexperienced staff and achieving all pre-determined targets Achievements
- Employee of 2005, having ran operations with inexperience staff but produced the required results during the strike period
Equipment Attendant
Woolworths Supply Chain, Montague
Cape Town
12.2001 - 11.2004
- Completing various senior administrative duties, including data analysis, performance reporting, preparing operational documentation and document management
- Liaising with internal teams, clients, key stakeholders and senior management on a daily basis, while ensuring adherence to company policies, procedures and regulatory requirements
- Awarded responsibility as National Negotiating Shop Steward
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
Negotiating Council Secretary
01.2003 - 01.2004
- Ensure adherence to Annual budget through managing and maintaining KPI’s
- Check and verify materials in warehouse periodically.
Team Member
11.1995
- Of the Equipment Centre Go Live
- Woolworths Supply Chain, 2003
- Philippi PnP Go Live Outbound Leading Hand focusing on Picking Operations
- DHL Supply Chain, 2012
- Plumbago PnP GMD Go Live Outbound Leading Hand focusing on Picking and Load Building Process optimization, 2016
- Plumbago 2 Multi User Mars Go Live and Manager in Warehouse Operations, 2017
- PnP KZN 2 Groceries Go Live Ops Support Manager and special focus on Picking Operations, 2018
- Supervised Johnson & Johnson Go Live as a DC Manager for the J&J Contract, 2019
- Leadership
- Between 2007 and 2009 I served as a Picking Manager in Perishables, Trunking Manager and Picking Manager in Long Life (warehouse)
- I joined TFD Africa in 2009 as a Nightshift Warehouse Manager and later moved to SAB Miller as a Warehouse Supervisor
- In 2012 I Joined DHL Supply Chain as a Warehouse Controller, got promoted to a Shift Manager in 2014 and a Warehouse Manager in 2016
- Having been tasked to lead Go Live on new projects, Mars in Kempton Park and Pick n Pay groceries in New Germany in KZN, I subsequently got promoted to the Operations Manager position in 2018
- I was assigned back to a DHL GMD as an Operations and Transport Process Overseer for three months and in February 2019 got promoted to a Distribution Centre and Logistics Manager for the Johnson & Johnson account, in February 2020 I was seconded to an Acting DC Manager for the PnP account on top of the J&J responsibility
ER Committee Coordinator
01.2002 - 01.2004
Education
BBA - Business Administration
University of The People
01.2020 - Current
NQF - Specialist Logistics Management
Nelson Mandela University of Technology
NQF 5 - Logistics Management
Nelson Mandela University of Technology
Diploma - Public Management
Oxbridge Academy
Diploma - Mechanical Engineering, Incomplete
Peninsula University of Technology
Matric - undefined
Peninsula University of Technology
Skills
Audit (Occupational Excellence Charter), Stock Reconciliations, Budgeting and budget management, Mentoring and Coaching, Presentation, Negotiations, Logistics Management, 3rd Party Logistics Managementundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant General Manager
Melbro
03.2021 - Current
Experience Assistant General Manager
Melbro Logistics Services
03.2021 - Current
BBA - Business Administration
University of The People
01.2020 - Current
Distribution Centre Manager, DC Manager
J&J, DHL Supply Chain
02.2019 - 02.2021
Operations Manager
Unilever, DHL Supply Chain – Boksburg
05.2018 - 01.2019
Warehouse Manager
DHL Supply Chain
05.2016 - 04.2018
Shift Manager
DHL Supply Chain, Philippi
08.2014 - 04.2016
Warehouse Shift Controller
DHL Supply Chain
01.2012 - 07.2014
Warehouse Supervisor, Miller
SAB, Ottery
11.2009 - 12.2011
First Line Operations Manager
Woolworths Supply Chain
09.2004 - 07.2009
Negotiating Council Secretary
01.2003 - 01.2004
ER Committee Coordinator
01.2002 - 01.2004
Equipment Attendant
Woolworths Supply Chain, Montague
12.2001 - 11.2004
Team Member
11.1995
NQF - Specialist Logistics Management
Nelson Mandela University of Technology
NQF 5 - Logistics Management
Nelson Mandela University of Technology
Diploma - Public Management
Oxbridge Academy
Diploma - Mechanical Engineering, Incomplete
Peninsula University of Technology
Matric - undefined
Peninsula University of Technology
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