Nikhil Chetram
Durban,Amanzimtoti
Summary
Highly skilled professional specializing in organizational mastery, meticulous attention to detail, and effective communication proficiency. Motivated customer service team member eager to streamline operating procedures to maximize team efficiency and customer satisfaction. Consistently recognized for achieving the highest number of 5-star customer ratings in Customer Experience, and currently serving as Second-in-Charge of the Customer Service team. Reflecting a strong commitment to service excellence. Specializes in quality, speed, and performance improvements.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Customer service advisor
Frogfoot Networks
Durban, KwaZulu-Natal
08.2024 - Current
- Enhanced brand loyalty, provided excellent service at all times.
- Logged customer complaints accurately and expedited corrective actions effectively.
- Resolved pressing customer issues, ensured repeat business.
- Built rapport with clients through empathetic handling of concerns.
- Handled high volumes of calls daily for faster issue resolution.
- Managed complex customer issues to successful resolution.
- Secured over 10 five-star customer ratings on Google My Business and Hello Peter, reflecting exceptional service quality and customer satisfaction.
Restaurant Logistics Coordinator
The CurryChap
01.2019 - 08.2024
- Managed stock control processes to ensure efficient inventory management.
- Oversaw packaging operations to maintain high quality and presentation standards.
- Coordinated delivery schedules to optimise logistics and customer satisfaction.
- Acted as client liaison to facilitate communication and resolve issues.
Sales and Service Representative
Glimmer Cleaning Commercial
Durban, KwaZulu-Natal
01.2024 - 07.2024
- Upsold products and services by effectively demonstrating functionality.
- Built rapport with clients to enhance long-term relationships.
- Maintained positive client relationships through proactive communication.
- Handled customer queries, delivering timely solutions and follow-ups.
- Collected customer feedback to identify needs and ensure satisfaction.
- Engaged customers consistently, going above and beyond expectations.
Education
Matric - Accounting and Business Studies
Kingsway High School
Durban, KwaZulu-Natal 01.2011 - 12.2022
Skills
- Organizational Mastery
- Attention to Detail
- Communication Proficiency
- Time Management Expertise
- Customer Service Excellence
- Product knowledgeability
- Communication proficiency
- Technical product understanding
- Telephone etiquette
- Data entry speed
- Service-Oriented mindset
- Calmness under pressure
Certification
Available Upon Request
Affiliations
- Golfing and Fishing are two sports that are tranquilizing and helps with controlling my temperament inside and outside the workplace
Timeline
Customer service advisor
Frogfoot Networks
08.2024 - Current
Sales and Service Representative
Glimmer Cleaning Commercial
01.2024 - 07.2024
Restaurant Logistics Coordinator
The CurryChap
01.2019 - 08.2024
Matric - Accounting and Business Studies
Kingsway High School
01.2011 - 12.2022
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