Hi, I’m
Nikeel Victor
Emergency Control Room Operator
Durban
Summary
Dynamic Emergency Control Room Operator with KZN VIP Protection Services, skilled in crisis management and incident reporting. Proven ability to enhance response times and ensure safety through meticulous system monitoring. Adept at fostering teamwork under pressure, delivering results while maintaining regulatory compliance and operational excellence.
Overview
6
years of professional experience
Work History
KZN VIP Protection Services
Emergency Control Room Operator
03.2022 - Current
Job overview
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Compiled detailed incident reports and ensured they have been documented.
- Psira registered obtained grade C.
- Deal with high, serious medical calls and take down crucial medical information to hand over to paramedics.
- Monitor all response officers on a tracking system, and timeously dispatch the closest response vehicle to attend to their callouts.
- Monitor in-vehicle cameras to ensure response officers are safe when attending to callouts.
- Updating the board of directors when incidents transpire in a professional manner.
YMS Contact Centre
Sales Consultant
01.2020 - 09.2022
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information, and promoted healthcare services to prospective clients while achieving sales targets.
- Provided sales and customer service assistance to walk-in traffic
- Built rapport with clients, fostering trust, and customer loyalty.
Education
Greenbury Secondary SchoolDurban, South Africa
High School Diploma
04.2001
Skills
Process control
System monitoring
Security camera monitoring
Alarm management
Incident reporting
Regulatory compliance
Control system proficiency
Disaster response coordination
Meticulous in execution
Delivers results in high-pressure situations
Proficient in Microsoft Word
Gaming
I consider myself extremely competitive
Fishing
I enjoying spending time with friends fishing together as it serves as a great bonding experience.
Timeline
Emergency Control Room Operator
KZN VIP Protection Services
03.2022 - Current
Sales Consultant
YMS Contact Centre
01.2020 - 09.2022
Greenbury Secondary School
High School Diploma
04.2001