Nihaad Isaacs

Retail Readiness and Customer services

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Played an integral role in inventory management initiatives such as stocktaking, ordering new supplies when necessary, or organizing existing stock for easy access during daily operations.
• Streamlined the stocktaking process by introducing barcode scanning technology, reducing manual errors and saving time.
• Ensured accuracy of inventory records through regular stocktaking exercises, minimizing discrepancies between physical inventory counts and recorded values.
• Assisted in the implementation of a new stocktaking process, reducing time spent on manual counts and increasing overall inventory accuracy.
• Improved inventory accuracy with introduction of new barcode scanning system, streamlining stocktaking process.

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.