Nigel Ashley Thebe

• Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
• Maintained clean and organized table settings, ensuring comfortable and inviting atmosphere for guests.
• Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
• Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
• Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
• Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
• Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
• Managed over 50 customer calls per day and increased sales by 10%.

•Welcomed customers and took reservations.

•Ensured all guests received prompt and professional customer service.

•Participated in creation of specialty and seasonal offerings.

•Trained 6 plus new servers that were not familiar with Exotic cuisine.

•Memorized whole list of over 22 drinks, including wines, cocktails and hard liquor.

•Refined my multitasking skills by covering 3 to 6 tables at a time.

•Served over 20 V.I.P. customers on average per day during high season.