NIGEL TERRENCE RAMPAUL
CUSTOMER CARE MANAGER
Johannesburg
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
34
34
years of professional experience
Work History
Service Advisor
Mercedes Benz Bedfordview
02.2022 - 04.2025
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Customer Care Manager
BMW South Africa
01.2012 - 01.2020
- Provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.
- Currently responsible for taking ownership of customers issues and following problems through to resolution.
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Managing a team of technicians, handling about 15 to 20 cars per day.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
Service Advisor and Admin Manager
Club Motors BMW Randburg
01.2010 - 01.2012
Costing Clerk
SMG BMW South Africa
01.2006 - 01.2010
Service Advisor
Garden City Motors Pietermaritzburg
01.2003 - 01.2006
Costing Clerk
Forsdicks BMW Pietermaritzburg
01.1991 - 01.2002
Skills
Customer service
Computer skills
Service estimates
Vehicle assessment
excellent communications
technical support and advise
Timeline
Service Advisor - Mercedes Benz Bedfordview
02.2022 - 04.2025
Customer Care Manager - BMW South Africa
01.2012 - 01.2020
Service Advisor and Admin Manager - Club Motors BMW Randburg
01.2010 - 01.2012
Costing Clerk - SMG BMW South Africa
01.2006 - 01.2010
Service Advisor - Garden City Motors Pietermaritzburg
01.2003 - 01.2006
Costing Clerk - Forsdicks BMW Pietermaritzburg
01.1991 - 01.2002