Nigel Mukuti
WAITER
POLOKWANE
Summary
Focused and reliable WAITRON bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
6
6
years of professional experience
3
3
Languages
Work History
WAITER
DOPPIO ZERO POLOKWANE
11.2023 - Current
- Reponsibilty include but not limited to:
- Greeting guests and taking drink and food orders.
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food
- Performing shift duties like preparing the restaurant for service, cleaning & setting up tables before opening time.
- Complete closing duties efficiently when requested
- Transfered to Polokwane Branch
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
WAITER
CAPPUCINOS ITALIAN GRILL
11.2022 - 08.2023
- Responsiblity include but not limited to:
- Take food and drink orders from customers accurately and with a positive attitude.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Engage with customers in a friendly manner.
- Knowledge of the menu, with the ability to make suggestions.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Collect payments from tables.
- Prepare checks that itemize and total meal costs and sales taxes.
- Help food preparation staff when necessary.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
ASSISTANT FLOOR MANAGER
Tuscan Place@Pavilion
08.2018 - 07.2022
- Responsibibility include but not limited to:
- Coordinate daily Front of House and Back of House restaurant operations while delivering superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints and regularly review product quality and research new suppliers.
- Help supervise with Restaurant manager
- Estimate future needs for goods, kitchen utensils and cleaning products and ensure compliance with sanitation and safety regulations.
- Manage restaurant's good image and suggest ways to improve it while controlling operational costs and identify measures to cut waste.
- Contributing to ensuring departmental profit per budget is achieved and assisting in creating loyalty, trust, and respect among entire team.
- Assisting restaurant manager with all aspects and where needed.
- Create handover sheet for next shift/go through handover sheet of previous shift
- Streamlined inventory management by implementing efficient organization strategies and accurate record keeping.
- Participated in weekly meetings with upper management communicating updates on store performance metrics.
- Facilitated smooth store operations with diligent delegation of tasks to appropriate team members.
Education
MATRIC O LEVEL - BASI FALL ARREST
Chaplin High School
GRAVITY PRETORIASkills
Positive attitude, ability to work well under pressure
Able to perform high-quality work while unsupervisedFriendly and outgoing personality
Ability to multitask, remain calm under pressure
Familiarity with Point of Sale systems
Position
TRAINEE MANAGER
Personal Information
- Nationality: Zimbabwean
- Marital Status: Single
- Visa Status: Passport
References
- FRANGY MUKATUNI,CAPPUCINOS OPERATOR 072 965 3818
- NTHABISENG SHIKA ,DOPPIO ZERO MANAGER 079 163 1742
- ZELDA BRITS, HUMAN RESOURCES, Tuscan Place@Pevilion, 062 362 6259
Timeline
WAITER
DOPPIO ZERO POLOKWANE
11.2023 - Current
WAITER
CAPPUCINOS ITALIAN GRILL
11.2022 - 08.2023
ASSISTANT FLOOR MANAGER
Tuscan Place@Pavilion
08.2018 - 07.2022
MATRIC O LEVEL - BASI FALL ARREST
Chaplin High School