Nigel Tinotenda Masimbe
Cape Town
Summary
Detail-oriented Fine Dining Waiter with four years of experience specializing in high-volume operations and diverse guest interactions. Recognized as a New Restaurant Opening Specialist for luxury venues. Seeking to leverage expertise in upselling and Barista skills within a reputable cruise line, ensuring compliance with hygiene and food safety standards.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Waiter
Salt and Sage
01.2022 - 10.2024
- I have comprehensive menu knowledge of over forty items to guide guests through while utilizing my Barista expertise to cross-sell and curate food pairings, thereby exceeding nightly revenue targets by twenty percent.
- I executed the critical launch phase by setting up service stations and floor plan layouts under tight pre-launch deadlines and now deliver premium table-side service to exclusive, high-volume guests.
- Collaborated with management and kitchen staff to resolve customer service and food quality issues while accommodating guests' special dietary needs.
- Supported teamwork to achieve hundred percent customer satisfaction while adhering to strict health and safety food handling protocols.
Assistant Waiter
MILKY LANE
04.2017 - 01.2022
- Greeted customers warmly, took accurate orders, and served food safely to enhance dining experience.
- Greeted guests warmly, seated them efficiently, and presented menus to facilitate prompt service.
- Delivered food and beverages to tables promptly while ensuring an appealing presentation.
- Provided attentive service to customers during dining experience.: Deliver items promptly while checking for neat presentation.
- Maintained cleanliness by clearing tables and sanitizing surfaces.: Clear used dishes, wipe down tables, and keep the station tidy.
Assistant Waiter
The Rainbow Towers Hotel Zimbabwe
12.2014 - 09.2016
- Service Excellence: Expert in fine dining table service, including setup, serving, clearing, and resetting stations to 5-star standards.
- Led pre-shift team briefings and managed daily cash-ups with zero discrepancies, ensuring smooth operations.
- Deployed as a Launch Team Lead and floor captain in the fast-paced environment of a 200-room luxury hotel, I drove a 30% increase in beverage revenue as a Barista by upselling specialty coffees, artisanal brews, and custom caffeine creations tailored to complex guest flavor profiles.
- Trained new staff on automated Point of Sale systems and brand service standards, enhancing onboarding experience.
- Delivered exceptional service in fine dining environments to enhance guest experiences.: Expert in fine dining table service, including setup, serving, clearing, and resetting stations to 5-star standards.
- Demonstrated extensive knowledge of menu items to assist guests in making informed choices.: Proficient in menu presentation, making recommendations based on guest preferences, and taking accurate orders.
- Communicated effectively in English, facilitating smooth interactions with team members and guests.
- Applied strong teamwork and communication skills to foster a collaborative work environment.: Collaborated with team members to achieve common goals, fostering a positive work environment.
Education
Ordinary Level (Matric) -
Highfield 2 High School
ZimbabweBarista -
Famous Brands Coffee Institute
Cape Town Barista -
Origin Coffee and Roasting
Cape Town Skills
- Point of sale
- Table service
- Food & Beverage Knowledge
- Menu presentation
- Service Excellence
- Customer relationship management
- Teamwork
- Communication
- Adaptability
- Conflict Resolution
- Stress Management
- Professional Conduct
Certification
- Fundamental of Restaurant Management
- Barista
- STCW
Timeline
Waiter
Salt and Sage
01.2022 - 10.2024
Assistant Waiter
MILKY LANE
04.2017 - 01.2022
Assistant Waiter
The Rainbow Towers Hotel Zimbabwe
12.2014 - 09.2016
Ordinary Level (Matric) -
Highfield 2 High School
Barista -
Famous Brands Coffee Institute
Barista -
Origin Coffee and Roasting