Office 365
Niël Du Toit
Snr. Project, Program And Portfolio Manager
Summary
Dynamic Senior Project, Programme and Portfolio Manager with over 24 years of IT leadership experience, including 5 years in Portfolio Management, 15 years in Programme Management and 19 years in Project Management. Proven track record of delivering complex, high-value technology solutions across various sectors such as Information Technology, Finance, Banking, Telecommunications, Utilities, and Logistics. Skilled in leading large, cross-functional teams using Agile and Waterfall methodologies while driving strategic initiatives through advanced analytics and AI/ML concepts to optimize operations and enhance customer experiences. Committed to leveraging extensive leadership and analytical skills within an AI-forward organization to address innovative challenges and deliver substantial business value.
Overview
18
18
years of professional experience
8
8
Certifications
2
2
Languages
Work History
Snr. Project, Program & Portfolio Manager
Dake Solutions
03.2024 - Current
- Largest MS Dynamics 365 CRM solution, including. Web Portal and Mobile App for the largest Power Utility in Southern Africa.
- Full SDLC Management: Initiation, Planning, Execution, Monitoring and Control, and Closure utilizing Agile Principles, Values, Ceremonies, Techniques, and Value Estimation.
- Workshops, requirements elicitation, and documentation.
- Environment setup, configuration, implementation, testing, training, delivery, and change management.
- Customer Services, Sales & E-Commerce, Marketing & Campaign Management, Field Services, CRM, Stakeholder Management.
- Azure Data Factory, Integration Bus, Oracle Fusion, and IBM DataPower Integration.
- DevOps, CI/CD, and Agile Delivery Management.
- Budgeting, work completion, deliverable planning, invoicing.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
Agile Project Manager
Nedbank
09.2022 - 02.2024
- The solution was successfully delivered and adopted, exceeding client expectations.
- Juristic Journey – Nedbank Business Hub, NBH Admin Squad, and the Core Foundation of the Programme.
- Introducing Coaching and Elevating Agile Scrum Adoption to decrease expected solution delivery by 15%.
- PM for all aspects of the multi-faceted project, including. A large squad and Flexi Squad to enhance performance on delivery cost and scope by 7% above other projects in the program.
- Budgeting and financial management practices adopted by other projects in the program.
- Budget drawdowns and forecasting.
- Daily, weekly, and monthly reporting on progress.
- Scrum meetings, stand-ups, retrospectives, sprint planning, backlog grooming, and desk checks.
Snr. Programme and Project Manager
Axon Corporate Services
05.2022 - 08.2022
- Successfully delivered on time, on budget, within scope.
- MIS Client Cube Re-Engineering Program.
- DevOps: Re-Engineering the MIS Client Cube with approximately 53 data sources.
- Day-to-day program management, progress tracking.
- Team Scrum, feedback, review, and backlog grooming.
- Steerco, Functional Working Committee, and Design Review Board interaction and feedback.
Snr. Programme and Project Manager
Nedbank (Pty) Ltd
11.2017 - 04.2022
- Performed management of the CIA PMO, increasing project communication and performance by 12% overall.
- Enterprise Content Management and Mobile Statements Program (ECO & Mobstat) – 52 projects, managing JIRA Service Desk and Scrum boards.
- Channel Applications Stabilization Program – 27 projects, including Service Desk and JIRA Scrum Boards.
- DevOps Transformation to Service-Oriented Architecture Program – 17 projects, including JIRA Governance, Service Desk, and JIRA Scrum Boards.
- Rebates Stabilization, including JIRA Service Desk.
- TM1 Card Budgeting Tool.
- Regulatory reporting standards engine program. Forex and investment data warehouse program.
- BI portal project. Digital migration platform. Advanced analytics modeling program.
- Stock broking data mart revamp. SAS Viya pilot program.
- BISAN Infrastructure Program. Tistro Staff Productivity Project.
- Data Quality Optimization Initiative.
- Customer Attrition Modeling.
- Optimize Infrastructure Capabilities.
- Personal Loans Onboarding.
- Business Banking, Credit Risk Remediation.
- SAS to Python Conversion Program.
- Segmentation Integration Program.
- SSB Branch Packs Optimization & Automation.
- Stock broking automation.
- SAS Viya POC.
- Advanced Test & Learn Modelling - Python.
- Corporate Card Campaign Management.
- Cash and Billing Automation.
- Workplace Banking Rebate Program.
- RDARR.
- Forex Reporting Project.
- Digital Migration Project.
- Digital Data Modeling Project
- Advanced Test n' Learn Project (ATnL)
- Product Catalogue Alignment Project.
- SBV Billing Automation Project.
- RRB Epic, Epic Lending, and Employee Performance Project.
Programme Manager: Fraud Analytics
Eskom SOC LTD
03.2017 - 10.2017
- Successful implementation.
- SAS Fraud Analytics Platform.
- Identify, investigate, and report commercial fraud in Eskom across all the business units.
- Identify and implement a fraud management strategy, highlighting and improving client fraud awareness internally and to the public by 15%.
Project & Programme Manager
PBT
11.2015 - 02.2017
- Projects and programs successfully completed.
- OPCO Snr. Project and Programme Manager for business intelligence and big data telco projects managed from its Cape Town and Johannesburg offices.
- Consult and manage various international clients extensively, especially in the EMEA region.
- Achieve Mobile Telecom's strategic objectives.
- Enhance effective communication, interpersonal skills, assertiveness, and adapting style to the audience.
- Promote a customer-centric focus to identify and effectively respond to the diverse needs of project customers.
- Involve internal and external stakeholders, demonstrating cross-functional working, and encouraging and supporting others to achieve program, project, and organizational goals.
- Manage activities, resources, and issues, with the ability to identify and manage contingencies, and risks.
- Negotiate and influence all levels of the multi-company organizational structure.
Software Factory Manager, Tender & ISMS Manager
Perago FSE
03.2015 - 10.2015
- Contract successfully completed. Opportunity in BI and Big Data.
- Coordinate and integrate the various program and project elements during program and project initiation phases.
- Obtain program and project charter approvals.
- Obtaining authorization for new projects and defining the scope, by ensuring that:
- Projects are aligned with organizational objectives and customer needs.
- The conceptualization of the scope of the projects reflects the stakeholders' needs and expectations.
- Stakeholders are identified, and their needs are understood.
- Ensure the scope of projects is understood internally and externally, and that only the required work is quoted and scheduled.
- Draft and schedule the program and project management plans on MS Project, and submit them for approval.
- Ensuring approval of program and project scopes, schedules, costs, communication activities, quality management activities, risk response plans, integrated change control processes, and procurement plans.
- Compile the scope of work in order to accurately schedule resources.
- Facilitation during quotation processes, analyze the scope of work, and assemble teams for execution.
- Enter program and project buffers, and plans for contingencies.
- Identify the program and project risks. Host and facilitate program governance and project meetings.
- Weekly program and project tracking.
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
- Ensure that the project team and clients understand the quality requirements relevant to the functional requirements of the project.
- Management of all risks and issues logged for programs and projects.
- Management of the change request process. Determine and manage client queries.
IM Program Manager: BI
Life Health Care
03.2014 - 03.2015
- Projects completed: Contract with Life Healthcare expiring.
- Experience of managing and delivering a programme of projects related to the IT Systems Development Life Cycle (SDLC).
- Have experience of working as a Snr. Project & Programme Manager.
- Have completed industry recognized project management training courses or diplomas.
- Experience and relevant knowledge in different programme management methodologies, tools, techniques and environments to meet specific goals and objectives.
- Must have good business skills and general knowledge. Be able to work without supervision.
- Problem solving and decision-making skills. Ability to work under stressful conditions.
Program Manager, Business Advisory Services, Performance Improvement
Ernst & Young
07.2013 - 02.2014
- EY Program implemented.
- Setup and manage Programme Management Office (PMO) for new SORP business unit.
- Assist in developing business processes for implementation of SORP business unit.
- Lead and manage SAP to Smart Grid system integration.
- Managing, planning, strategic decision making and reporting duties within Smart Grid prepaid system for the Programme Management Office (PMO).
- Define, implement and govern master data architecture standards.
Snr. Project Manager
Eskom SOC Limited
06.2012 - 07.2013
- Projects successfully completed within contract duration
- Integration Competency Centre
- Project Manager: OVS Hardware refresh project (Oct 2009 - Jul 2013)
- Conceptualize, design, build and implement three completely resilient environments for OVS production, disaster recovery and pre-production.
- Cater for full redundancy and near zero latency across the environments.
- Migrate existing vending solution successfully to new platform.
- Data, integration & infrastructure architecture design, implementation and auditing.
- Project Manager: OVS Data Lock Project
- Manage and direct the upgrade of OVS software to allow asynchronous transaction updating and vending credit checking.
- Solution Architecture compliance.
- Project Manager: OVS Stabilisation
- Manage and direct the stabilisation of the Eskom prepaid electricity system, including hardware upgrades, network upgrades, sniffing and intrusion protection, database and application optimisation within business thresholds.
- OLTPS and ETL architecture implementation.
Snr. Project Manager
T-Systems Eskom Group IT
04.2009 - 05.2012
- Projects successfully completed within contract duration
- Project Manager: Online vending Solution (OVS) ICU, OVS Data Locking project, Meter data management Solution (MDMS)
- Project manager: Incline Block Tariffs for Prepaid
- Project Manager – Load Shedding Communications Platform
- System & Business Analyst – Eskom Master Plan – Geo Spatial Load Forecasting
- Project plans, budgeting, meetings & forums, project team management, MS Office suite, communication and presentation skills, customer management, manage strategic goals, project co-ordination and integration, risk and issue management, group facilitation techniques, Enterprise Architect, UML, GIS technologies, unit / fat / UAT / sat testing.
- Solution deployment management.
- Identify, define and document requirements, UML design, workflow models, process modelling, re-engineering and automation, functional and technical specifications, JAD sessions and workshops, business and data modelling, interface requirements, requirements communication and management, requirements implementation verification, research abilities, Lead analyst role, business case development, accounting background
- Manage and control hardware and software installation and solution deployment.
- Project Manager (Apr 2009 - Sep 2009)
- Various integration projects:
- See beyond JCAPS integration. Maximo replacement (Letsema) testing manager for CNL.
- FMS Integration to load shedding communications platform.
- EAI/ICNAC/GT-X Integration: Applications, account balances, Personal Details, Work order feedback.
- Hyperwave integration project. Fuel Oil integration with Asset Management systems.
- Laboratory Information Management System. SeeBeyond Integration.
- Bank to SAP FI Interface. Hyperwave content management interface.
- ChangeTracker to Question Mark Perception Migration.
- Define and implement integration architecture process, models and standards.
- Responsible for proposals, impact analysis, user requirements specification, functional spec.
- User acceptance Testing. Development of business process and business process mapping.
Snr. Project Manager
Computer Foundation
06.2008 - 03.2009
- Projects successfully completed within contract duration
- Client: Eskom
- Manage project integration. Define and manage project scope. Define and manage project plan and timeline.
- Develop and manage project budget. Manage project quality process. Manage project HR.
- Manage communication processes. Assess and manage risks.
- Project change control process. Process IT Architecture.
Snr. Business Analyst
Thusanani Consulting
03.2007 - 05.2008
- Projects successfully completed, moved to integration competency centre
- Investigate business processes for impacts.
- Adopt best practices for meter reading data management, and Involvement in the mobile computing stack integration.
- Position papers, URS, RFI/RFP & evaluation, business cases. Data integration mapping.
- Architecture blueprints. Functional and technical specifications. PMP project documentation.
Education
Microsoft Certified Application Developer (MCAD) - Information Technology
Prometric
International 04.2001 -
Internet Development Diploma - Information Technology
Hatfield Business College
Hatfield, South Africa 04.2001 -
LLB - Law
University of Pretoria
Pretoria, South Africa 04.2001 -
B.Com(Law) - Financial/Business Management & Law
University of Pretoria
Pretoria, South Africa 04.2001 -
Skills
Client relationship management
Accomplishments
· Involvement on the Nedbank Juristic Journey for the Nedbank Business Hub, NBH Admin Squad, dealing with Beneficiaries and User Onboarding, as well as Profiles. Full squad of 27 with a Flex Squad of 7.
· Implementation of Enterprise Content Management and Mobile & Email Statements Programme, including Jira boards and Service Desk, Agile Principles and Scrum Master role.
· Implementation of Channel Applications Stabilisation Programme, including Service Desks and JIRA Scrum Boards, Agile Principles and Scrum Master role.
· Implementation of DevOps Transformation to Service Oriented Architecture Programme, including Service Desks and JIRA Scrum Boards, Agile Principles and Scrum Master role.
· Implementation of Manco Structure, Roadmaps, Governance, Capacity Management on above three Program's.
· Implementation of a full-blown BI Program, including Data Warehouses, BI Reporting & Advanced Analytics.
· Stabilised and streamlined the development processes at Software Factory in Perago FSE.
· Analysed, Developed, Implemented, Trained and Tested new ISMS ISO 27001:2013 standard.
· Achieved a passing score of 97% on PgMP course from University of Texas at Dallas, USA.
· Implemented Incline Block Tariffs by 2012/04/01 on demand from NERSA, Saving Eskom in Excess of R 500m in penalties.
· Client Achievement award: Best Project Manager for innovation (2011).
· Vendor Achievement award: most successful deployment of a project – IBT 2011.
· Contracted out by Eskom ICC to Business application solution centre, to assist on Meter data management Solution (MDMS), Load Shedding, Geo Load Forecasting, IBT projects, in addition to Integration duties on ICC project such as Laboratory Information Management System and Inspection One/SAP PM integration, thereby adding value to Enterprise Solutions at Eskom, and generating additional income for ICC.
· Chosen to lead the project team focusing on stabilising the Eskom Online vending system, which experienced a crisis during November 2011 – Jan 2012 – currently stable and vending effectively.
· Chosen as project manager for the upgrade to the Online vending system.
· Lead the conversion to smart metering devices for City of Tshwane.
· Adapt the BI data warehouse to new Hospital management system for Life Healthcare.
· Implement BI in a Box in MTNSA and MTN Big Data Centre, as mandated by MTN Group.
· CRM Replacement Solution (MD Dynamics 365) + Web Portal Application + Mobile Application (iOS/Android) for a Large Utility Company in SA, potentially the biggest such Solution in Africa at the moment.
Software
JIRA
Trello
MS Project
Project Portfolio Office (PPO0
MS Teams
Zoom
Confluence
Dynamics 365
SAP Foundation
ARIS
Google AI
UIPath
Net (VB,ASPX,C#)
Python
SQL
System Architect
Azure DevOps
Certification
PMP
Interests
CrossFit
Rugby
Cricket
Camping & Hiking
Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Project Management Institute (PMI)
Quote
Everything should be as simple as it is, but not simpler.
Albert Einstein
Languages
English
Advanced (C1)
Afrikaans
Advanced (C1)
Timeline
Snr. Project, Program & Portfolio Manager
Dake Solutions
03.2024 - Current
Agile Project Manager
Nedbank
09.2022 - 02.2024
Snr. Programme and Project Manager
Axon Corporate Services
05.2022 - 08.2022
Snr. Programme and Project Manager
Nedbank (Pty) Ltd
11.2017 - 04.2022
Programme Manager: Fraud Analytics
Eskom SOC LTD
03.2017 - 10.2017
Project & Programme Manager
PBT
11.2015 - 02.2017
Software Factory Manager, Tender & ISMS Manager
Perago FSE
03.2015 - 10.2015
IM Program Manager: BI
Life Health Care
03.2014 - 03.2015
Program Manager, Business Advisory Services, Performance Improvement
Ernst & Young
07.2013 - 02.2014
Snr. Project Manager
Eskom SOC Limited
06.2012 - 07.2013
Snr. Project Manager
T-Systems Eskom Group IT
04.2009 - 05.2012
Snr. Project Manager
Computer Foundation
06.2008 - 03.2009
Snr. Business Analyst
Thusanani Consulting
03.2007 - 05.2008
Microsoft Certified Application Developer (MCAD) - Information Technology
Prometric
04.2001 -
Internet Development Diploma - Information Technology
Hatfield Business College
04.2001 -
LLB - Law
University of Pretoria
04.2001 -
B.Com(Law) - Financial/Business Management & Law
University of Pretoria
04.2001 -
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