NICOLLETTE JOHNSON
Account Receivable Analyst
Cape Town,Western Province
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
Work History
Account Receivable Analyst
MRI Software LLC
Cape Town
09.2022 - Current
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Customer statements, aging reports, and reconciliations.
- Ensure the timely collection of monies owed.
- Working on customer queries on a ticket system in SLA time.
- Handling overdue accounts and monitoring when to hand them over to our legal department.
- Provided training to new staff.
- Do refunds and apply credit notes.
- I work with overseas clients in the US, UK, and Canada.
- Assist in identifying problem areas and assist in finding and implementing solutions.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Shaped best practices within the team through regular review meetings focused on enhancing overall performance in accounts receivable functions.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
- Developed professional relationships with internal and external clients to encourage open communication and feedback.
Administrator
RMA-RAND MUTUAL ADMIN SERVICES
Cape Town
1 2020 - 09.2022
- The Administrator will be responsible for providing general support to the sales team and administration of policies - updating beneficiaries/lives insured, updating telephone numbers and any other admin changes requested by the customer
- The incumbent will also provide assistance with claims by following up on outstanding documentation while also ensuring that outstanding payments are collected timeously
- General Administrative Queries: Apply any changes to the policy in terms of administering it i.e
- Updating beneficiaries, lives insured
- Data Capturing and Policy Maintenance: Clearly communicate and confirm policy amendments timorously to the client
- Process policy details into the correct schemes on the administration system
- Collections: Follow-up on company debts by telephone, e-mail and any other means available (SMS/message)
- Investigate and resolve queries relating to non-payments of invoices
- Trace or locate debtors on outstanding payments queries using databases or other means to obtain valid contact details
- Collect all revenue timorously via telephone/e-mail
- Attend to customer queries received via telephone, e-mail and any other means
- Refer and escalate complex queries to the team leader or admin manager for action
- Assisting with Claims: Gather information, send follow-ups and reminders on outstanding claims documents
- Prepare, scan, and index internal and external documents i.e
- Medical reports, invoices, investigation reports, image, received from clients according to company procedures and Service Level Agreement
- Organize scanned documents on the local network
- Identify and edit/correct the legibility of scanned documents
- Analyze documents received to produce the appropriate shades and the best resolution in scanned reproductions
- Ensure that there are no duplicate documents uploaded on the system on an ongoing basis
- Customer Service: Manage and resolve customer enquires both telephonically and by email
- Identify and escalate priority issues
Administrator
TNW Investments
Cape Town
12.2019 - 01.2020
- Responsible for general admin duties
- Process customer refunds
- Reviewing account alterations
- Resolving client inconsistencies
- Collecting overdue payments
- Making sure I maintain a trustful relationship with clients to guarantee timely payments
- Supervise assigned accounts to identify unresolved debts
- Develop effective repayment plans
- Follow-up with clients on overdue accounts
- Research and implement effective collection techniques
- Respond to client account queries in a timely and professional manner
Sales Consultant
Nedbank
Cape Town
06.2017 - 12.2019
- Company Overview: Nedbank Limited
- Suitably qualified and experienced and duly authorized to provide advice on the following category
- Duties: Long term deposits, Long term insurance subcategory B1A, Short term deposits
- Suitably experienced and qualified and duly authorized to provide intermediary services on the category 1 products
- Account opening and closures, Credit analysis and credit granting, Mentoring, Savings and investments, Enquiries and tellers, ATM clearance, Home loans consultations, Working out interest for clients, Doing follow up calls to client about funding their accounts, Sending emails to client with their bank statements, Giving advice regarding managing their debts and how it affects their credit score
- Nedbank Limited
Enquiries Consultant
Nedbank
06.2017 - 12.2019
- Company Overview: Nedbank Limited
- Performing teller transactions, Taking in deposits and processing withdrawals; Issuing of bank cheques, Processing inter account transfers; Take in Bulk deposits; Ensure the treasury is balanced daily, Ensuring that the branch stays within cash limit by arranging SBV pick up, Manage cash for other tellers
- Nedbank Limited
Foreign Teller
Nedbank
09.2013 - 12.2014
- Company Overview: Nedbank Limited
- Answering client questions, Resolving client queries, Logging client complaints, Process Foreign Exchange request, Meet foreign exchange targets, Liaise with Global division regarding client request
- Nedbank Limited
Administrator
Nedbank
09.2013 - 12.2014
- Company Overview: Nedbank Limited
- Provide client service in all interactions, Ensure adherence to process and procedures, Reconcile stock on hand daily, Answering phones and doing collection of payments, Resolving client queries, Logging client complaints, Ordering stationery, Liaison with clients regarding negative balance on accounts, Balancing debit and credit journal, Email clients with regarding to overdue accounts, Working out overdue interest on accounts, Make sure journals are balanced every day, Doing end of day
- Nedbank Limited
Teller
Nedbank
09.2009 - 09.2013
- Company Overview: Nedbank Limited
- Taking in deposits, Processing withdrawals, Issuing of bank cheques, Processing inter account transfers, Take in Bulk deposits, Ensure the treasury is balanced daily, Ensuring that the branch stays within cash limit by arranging SBV pick ups, Manage cash for other tellers, Identify sales opportunities by conversing with clients, Provide client service in all interactions, Ensure adherence to process and procedures, Reconcile stock on hand daily (Credit Cards and Cheque Books), Answering client questions
- Nedbank Limited
Branch Admin Clerk
FNB BANK
08.2007 - 09.2009
- Process client transactions, Customer Service, Ensure daily balancing of bank recon, Daily cash up, Assisting with balancing of books, Basic admin, including faxing, photocopying, Collecting outstanding payments, Phone client to make arrangement for missed payments, Resolving client queries, Logging client complaints, Ordering stationery
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Arranged meetings and appointments and updated records to assist management.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Fostered positive work culture, coordinated team-building activities that improved morale and team cohesion.
- Ensured compliance with internal policies, conducted regular audits of office supplies and initiated reordering process.
- Boosted team productivity, organized weekly staff meetings to align on priorities and share updates.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Streamlined document management, implemented digital filing system that improved access and security.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
Liaison With Clients Regarding Negative Balance on Accounts
FNB
Cape Town
01.2006 - 07.2007
- Balancing debit and credit journal, Email clients with regarding to overdue accounts, Working out overdue interest on accounts, Make sure journals are balanced every day, Doing end of day
Education
Grade 12 -
Athlone High School
01.1998 - 12.2002
FNB Customer Services Certificate - undefined
FNB
03.2006 - 12.2006
Certificate in Banking NQF 4 - undefined
Chartall Business College
01.2015 - 08.2015
RE 5 Representatives - undefined
Moonstone school of business
01.2015 - 04.2015
COB Long term insurance - undefined
moonstone
04.2015 - 04.2015
Skills
Excellence/quality orientation
Resilience/Optimism
Service Orientation/Customer Responsiveness
Data analysis and reporting
Self-Management
Attention to detail
Verbal and written communication
References
- Wayne Dyers, 0216842160
- Tian George, 0828968856
- Antionette Geyser, 0745102771
Personal Information
- Date of Birth: 01/24/85
- Gender: Female
- Nationality: SOUTH AFRICAN
- Driving License: B
- Marital Status: SINGLE
Timeline
Account Receivable Analyst
MRI Software LLC
09.2022 - Current
Administrator
TNW Investments
12.2019 - 01.2020
Sales Consultant
Nedbank
06.2017 - 12.2019
Enquiries Consultant
Nedbank
06.2017 - 12.2019
COB Long term insurance - undefined
moonstone
04.2015 - 04.2015
Certificate in Banking NQF 4 - undefined
Chartall Business College
01.2015 - 08.2015
RE 5 Representatives - undefined
Moonstone school of business
01.2015 - 04.2015
Foreign Teller
Nedbank
09.2013 - 12.2014
Administrator
Nedbank
09.2013 - 12.2014
Teller
Nedbank
09.2009 - 09.2013
Branch Admin Clerk
FNB BANK
08.2007 - 09.2009
FNB Customer Services Certificate - undefined
FNB
03.2006 - 12.2006
Liaison With Clients Regarding Negative Balance on Accounts
FNB
01.2006 - 07.2007
Grade 12 -
Athlone High School
01.1998 - 12.2002
Administrator
RMA-RAND MUTUAL ADMIN SERVICES
1 2020 - 09.2022
Similar Profiles
Colleen PettyColleen Petty
Manager - Lease Administration Services (Occupier) at MRI Software LLCManager - Lease Administration Services (Occupier) at MRI Software LLC
Desmond EnohDesmond Enoh
SQL Server Database Administrator at MRI Software LLCSQL Server Database Administrator at MRI Software LLC
Christina Massey OlsonChristina Massey Olson
Senior Operations Manager at MRI Software LLCSenior Operations Manager at MRI Software LLC