Nicolleen Gleendolleen Swartz

Accomplished administrator with extensive experience in information management, training development, and performance management within community safety and transport sectors. Demonstrates strong administrative skills, effective communication, and proactive independence. Proven ability to manage employee relations and ensure compliance with departmental policies. Previous roles include receptionist/administrator at Dept Of Community Safety and receptionist at a medical practice, highlighting adaptability and organizational professionalism. Dedicated professional demonstrating strengths in interpersonal communication and organisational efficiency. Adapts seamlessly to diverse administrative demands while maintaining confidentiality and compliance. Committed to empowering teams and driving positive outcomes through proactive engagement and support.

Community Safety and Transport Management, Dir PJ Stone, 2002-01-01, Administrator, Information Management, Distributing information through the Road Traffic Management Directorate, Managing Information throughout the sections, Make sure all relevant stakeholders including managers receive all correct information and correspondence, Emailing all documents and policies received from different directorates within the department to all stations and districts, Training / learning development, Provide internal training for interns and officials, Identify training needs within the directorate, Assist with submissions, work skills development, Soft skill training to staff as and when required, Aarto training for officials and administration staff, Natis training to administration staff, Personal Assistant, Attending to all HRM related confidential matters for the office of the Director, Compiling monthly reports, Maintaining a filling system manually and computerized with suitable cross references, Maintaining a dairy of appointments for the Director, Scheduling and coordinating meeting within the directorate and with stakeholders, Record meeting minutes, typing and distributing, Setting up interviews and meetings as and when required, Sending daily messages, letters and emails, Monitor order and distributing of office stationary, requirements and obtaining quotes, Attending to accommodation and flight arrangements for the Director, Managing the duties of a general office assistant., Scheduling, email schedules within the directorate regarding all training within the Province, Record all incoming and outgoing correspondence, Distributing letters and correspondence to all other directorates in the department, Supervising responsibilities to admin personnel and drivers within the directorate, Performance Management, Monitor and update managers of all the new policy developments within the department, Distributing all new formats and PMDS development for the Department, Ensure that all managers and staff have job descriptions and work plans for all officials, Ensure that all managers and staff submit their PMDS on time, as time frames given by HRM, Ensure that all managers and staff are trained and understand departmental policies, Manage Employee Relations, Work closely with supervisors and managers providing them with expert guidance and support (policies procedures, terms and conditions of the department, absence management, performance management) in order to ensure a consistent and fair approach to people management through the department, Keep up to date with all the departments within the directorate, consult and advised management including staff on all labour related issues, Ensure awareness and compliances of LRS, BCEA and other legislation acts within the department and directorate, Handling all correspondence relating to investigations, disciplinary and grievance matters, Provide advise and guidance on individual employee related cases, See that managers and supervisors manage and meet all requirements of the policies and procedures and able to operate them effectively, Provide support to staff and HRM issues as and when required, Ensure that the supervisors, managers and all support staff are informed and updated on key business and departmental issues

• Director P Stone, 0713542328, pjstone@nwpg.gov.za
• Mr J Barnard, 0833700517, jbarnard@nwpg.gov.za
• Mrs M Roos, 0767925847, Magdaroos1955@gmail.com

• Ethnicity: Coloured
• No criminal Records