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Summary
Work History
Education
Skills
Interests
Generic
Nicoline Nieuwoudt

Nicoline Nieuwoudt

Pretoria,GP

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)

Summary

I'm a detail-oriented and problem-solver with experience in software development, administration, and customer service, possessing strong organizational and communication skills. I'm looking to leverage my skills and experience into a new role or industry, bringing my enthusiasm and work ethic to contribute to a different organizational setting.

Work History

Junior Software Developer

Great Ideas Incorporated
Pretoria, South Africa
02.2023 - 12.2023
  • Developed custom features for existing applications, tailoring solutions to meet specific client needs.
  • Enhanced software performance by identifying and fixing bugs through thorough testing and debugging processes.
  • Provided technical support to clients, resolving issues in a timely manner while maintaining strong customer relationships.
  • Contributed to the successful launch of a new software product by assisting with the design, development, and implementation phases.
  • Reduced time spent on routine tasks through the development of internal tools designed to automate daily processes.
  • Streamlined the deployment process by automating repetitive tasks using continuous integration tools.
  • Participated in software field testing to verify performance of developed projects.
  • Developed software for desktop and mobile operating systems.
  • Translated customer requirements into written use cases.
  • Designed customized solutions for proposals to potential customers.
  • Built databases and table structures for web applications.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Translated technical concepts and information into terms parties could easily comprehend.

Cashier

Kingsley Liquor Store
Rustenburg, South Africa
02.2024 - 08.2024
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases and locate items.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Executive Assistant

Great Ideas Incorporated
Pretoria, South Africa (Remote)
09.2023 - 01.2024
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Used advanced software to prepare documents, reports, and presentations.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
  • Updated and maintained confidential databases and records.
  • Wrote reports, executive summaries and newsletters.
  • Developed open source systems for clients upon requests.
  • Weekly data analysis and dump data, summarizing.

Salesperson

Total Hardware and Tiles
Rustenburg, South Africa
02.2025 - 05.2025
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Implemented effective sales strategies to maximize revenue generation.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Negotiated prices, terms of sales and service agreements.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed, maintained and utilized diverse client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Consulted with businesses to supply accurate product and service information.
  • Generated advertising brochure for vendor use.

Restaurant Waiter

Franco's Pizzeria
Pretoria, South Africa
07.2025 - 10.2025
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.

Education

High School Diploma -

Impacq
Pretoria, South Africa
12-2022

Skills

Order taking

Strong problem solving

Windows OS proficiency

Cross-selling products and services

Customer care

Administrative support

Executive support

Information confidentiality

Customer assistance

Payment processing

Interests

Jogging

Dancing

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Nicoline Nieuwoudt