Nicoline Kotze-Baartman

• Supported clients with inquiries guaranteeing timely and accurate information dissemination.
• Processed documentation for property transactions, maintaining compliance with legal requirements.
• Managed customer accounts using CRM software, enhancing data accuracy and efficiency.
• Collaborated with team members to resolve client issues, fostering a supportive service environment.
• Conducted follow-ups on outstanding matters, ensuring customer satisfaction and retention.
• Streamlined communication between departments to enhance overall service delivery experience.

coordinated health insurance for dental procedure estimates, ensuring accurate information delivery to customers

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• managed high-stress situations with professionalism, resolving disputes to maintain customer satisfaction
• collaborated with team members to streamline workflows, enhancing overall response times