Microsoft Office Suite
Nicole Vaidarlis Raffaut
Strategic Client Relationship Specialist
Summary
Collaborative leader who works well with others and creates a supportive and empowering work culture. Demonstrated skills in developing and sustaining relationships with various stakeholders in dynamic, rapid environments. Strong business, marketing and sales knowledge. Achieves competitive growth by proactively building relationships and seeking business opportunities. Aware of industry trends, practices and customer needs.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Operations Coordinator (Contract)
Renaissance Wealth Management
London
02.2024 - 06.2024
- Enhanced customer satisfaction by resolving issues timeously and providing exceptional support.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Reduced costs with meticulous budget management and resource allocation.
- Utilizing Credo and OneBase to generate client reports.
- Effective in collaborating with appointed individuals and reporting on Company affairs promptly and accurately.
- Utilizing systems such as MySQL Workbench and Grid to automate manual systems, enabling enhanced trade verification.
Client Growth Executive
VAT IT
London
06.2023 - 12.2023
- Boosted growth by analyzing 500+ clients and finding 5-8 new business opportunities daily.
- Sold more products and services to existing clients.
- Proactive client relationship management, enhancing retention.
- Used Salesforce to improve work processes and productivity.
- Collaborated with stakeholders to make effective strategies that matched corporate goals and objectives.
- Enhanced growth by implementing strategic marketing plans and business development initiatives.
- Recognized opportunities to gain experience or adapt to market changes.
Business Development Executive
VAT IT
London
04.2021 - 06.2023
- Generated and nurtured leads to grow the business.
- Created tailored solutions for clients' needs and goals.
- Worked with cross-functional teams to find ways to improve the product, driving innovation in the company's offerings.
- Increased revenue by originating a strong pipeline of opportunities, simultaneously enhancing conversion rates and exceeding KPI's by 12%.
- Attended the first Sales Kick Off in 2022.
Account Manager
OR Capital
Johannesburg
01.2017 - 03.2021
- Built strong client relationships and met their needs quickly.
- Handled key suppliers and clients, answered inquiries fast and ensured high satisfaction.
- Observed industry trends to suggest new products or services for clients' businesses.
- Boosted team productivity by using best practices in organization and time management.
- Worked with sales teams to improve upsell and share of wallet.
- Improved project timelines and costs through strong supplier relationships, negotiating terms and getting materials on time.
- Managed payment processes, tracked budget and resolved discrepancies.
- Helped project execution successfully.
- Collaborated on various projects, increasing overall organization success, and reducing overheads by 17%.
Education
Bachelor of Commerce (Honours) - Management - Commerce
Varsity College
Pretoria 02.2019 - 2020.10
Bachelor of Commerce - Strategic Management - Commerce
Varsity College
Pretoria 01.2014 - 2016.12
National Senior Certificate (High School Diploma) -
Pretoria High School For Girls
Pretoria 01.2009 - 2013.12
Software
Sandler Sales Training
LinkedIn Sales Navigator
Salesforce
SQL
WordPress
Skills
Problem Solving & Critical Thinking
Timeline
Operations Coordinator (Contract)
Renaissance Wealth Management
02.2024 - 06.2024
Client Growth Executive
VAT IT
06.2023 - 12.2023
Business Development Executive
VAT IT
04.2021 - 06.2023
Bachelor of Commerce (Honours) - Management - Commerce
Varsity College
02.2019 - 2020.10
Account Manager
OR Capital
01.2017 - 03.2021
Bachelor of Commerce - Strategic Management - Commerce
Varsity College
01.2014 - 2016.12
National Senior Certificate (High School Diploma) -
Pretoria High School For Girls
01.2009 - 2013.12
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