Nicolette van der Merwe
Oudtshoorn
Summary
Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing, and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
26
26
years of professional experience
Work History
Office Manager and Project Manager
Kunste Onbeperk (Klein Karoo National Arts Festival)
Oudtshoorn
08.2023 - Current
- Managed office budget to handle inventory, postage and vendor services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained filing system for records, correspondence and other documents.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Organized company events including holiday parties, team building activities .
- Provided administrative support to management team including preparing reports and presentations.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Assisted in recruiting, onboarding and training new employees.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Served as point-of-contact to support order management, testing and reporting.
- Produced thorough, accurate and timely reports of project activities.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Produced status reports for customers and senior management.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
HR Assistant & Office Administration
Kunste Onbeperk (KKNK)
02.2023 - 04.2023
- The execution of the KKNK's temporary staffing project in collaboration with the temporary staff coordinator and general manager
- Process the data for applications, coordinate screening, interviews, appointments, flow of data, time sheets and eventual payments
- Handling any queries and most appropriate actions within guidelines and in conjunction with the temporary staff coordinator and general manager
- Reconciliation of all staff appointments after the festival with delivery of final data and reports on 30 April
- Attending meetings as requested by the temporary staff coordinator and general manager
- Professional customer service before, during and after the festival, especially protecting and promoting the good image of the KKNK
- To be familiar with the Labour Act, as well as Occupational Safety and Health Policy of the company and to act and act strictly accordingly
- Working on Microsoft Office programs including Access
- Answer phones and sort out concerns/complaints and questions
- Helping all other staff with their jobs if necessary
- Working closely with accounts to recon timesheets and payments of 250 staff members
- Admin related duties of Front of House
- Issue Complimentary tickets to VIP’s and artists and assist them with queries
- Any other tasks related to temporary staff
- Reason for Leaving: 3 Month Contract ended
Office Manager, Personal Assistant, Property Administrator/Manager
JGEE Construction & JRB Godfrey Properties
03.2017 - 05.2020
- Prepared progress schedules analysed project requirements and managed staffing / manpower
- Implemented systems to track materials usage and project progress for various jobs
- Collaborated with management on bid package preparation
- Functioned as funds manager for billing and invoicing
- Processed contractor invoices for progress and final payment
- Managed day to day operations of construction office, developing an employee manual
- Collaborate with sales, interior designers, and sub-contractors to ensure all housing information is accurate
- Prepare weekly status report for all home constructions using Microsoft Project Manager and Microsoft Excel/Office
- Audit invoices against purchase orders and budget for cost accounting entry and payables
- Work closely with Customer Service, sub-contractors, and homeowners to resolve any discrepancy
- Manage and pay all the accounts payable and accounts receivable
- Review the schedule of values and construction draws for accuracy
- Responsible for providing accurate project cost analysis reports to the Owners and Project Managers for each job including subcontract agreements, purchase orders and change orders
- Oversee the accounts payable process including the coding and approval of all invoices and subcontractor payment applications
- Carefully maintain a log of all notice to owners
- Schedule and maintain meetings to provide the project coordinators assistance on all administrative duties related to their projects
- Schedule upcoming jobs and tasks to be completed by construction crew
- Answer phones and customer concerns/complaints and questions
- Maintain Excel spreadsheets for Bi-monthly budget meetings and business evaluations
- Daily collection calls to collect current and past due balances
- Maintain inventory and order and maintain stock and logs
- Maintain maintenance logs on company vehicles
- Run supplies to workers on job sites
- Coordinate with various departments to bid for processes and maintain track of all project schedules and ensure compliance to all timeframes and prepare an effective work schedule in coordination with design engineers and maintain regular visits to construction sites
- Assist contractors to evaluate all contract documents and prepare reports for any deficiencies in projects and ensure adherence to all design and construction regulations for all new buildings at various locations and ensure effective maintenance of all project schedules
- Collaborate with design engineers and gather and evaluate all change orders and maintain records of all design engineer’s processes and maintain logs of all shop recordings and submit the same for approval
- Monitor all contractor drawings at various intervals and maintain records of all installation and evaluate all applications for payment got contractors and recommend changes if required and supervise efficient working of all employees and ensure compliance to all instructions
- Ensure compliance to all company safety requirements and monitor all projects from conceptualization to implementation and prepare reports for the same and evaluate punch lists for all project closeouts
- Debtors & Creditors
- Monthly & Yearly VAT
- UIF
- Manage JRB Godfrey Properties (details available on request)
- Personal Assistant to John & Tammy Godfrey (details available on request)
- Reason for Leaving: Retrenched do to Covid 19
Branch Manager
ADDOGREEN RECRUITMENT
12.2013 - 03.2014
- General Administration
- Advertising Jobs
- Searching CV’s
- Secretary
- Contacting Candidates for Paperwork
- Reformatting of CV’s
- Uploading information into database and maintain of database
- Sending regret letters and advising candidates
- Company background and requirements
- Compiling business development spreadsheet
- Calculating monthly VAT slips
- Typing up correspondence
- Referrals
- Any Adoc duties or errands to relieve CEO’ pressure
- Reason for Leaving: Offices closed
Administrator
GEORGE NURSERY
03.2013 - 11.2013
- Pastel
- Creditor & Debtor Clerk
- UIF
- All office related duties
- Reason for Leaving: Job offer from AdoGreen
Admin Manager / Assistant Manager
VODACOM (CELLTECH COMMUNICATIONS)
01.2002 - 12.2012
- Receptionist
- Sales
- Handling of Customer Accounts
- All Queries of Stores
- Personal Rep for Corporate Clients
- Training of Sales Consultants
- Customer Acquisition
- Ordering of Stock
- Data Capture
- All Admin related duties
- Reason for Leaving: Moved to George
Sales, Repairs and Admin
Time by Trigg Watch Specialist
01.2001 - 12.2002
Au Pair, Organize Meetings, Admin, Wages
Bakenskraal Farming & Properties
01.2000 - 12.2001
Marketing, Sales
International Health and Nutritional Company
01.1999 - 12.1999
Education
Grade 12 -
Langenhoven Gimnasium
01.1998
Skills
- HR policies
- Personnel records management
- Human resources administration
- Conflict management
- Business administration
- Administrative support
- Office administration
- Bookkeeping
- Workflow planning
- Document management
- Customer service
- Data entry
- Team supervision
- Report writing
- Staff management
- Database administration
- Organizational skills
- Event coordination
- Customer relations
- Travel coordination
- Innovative thinking
- Risk assessment
- Decision-making
- Issue troubleshooting
References
- Lizane Basson, 084 789 1477, General Manager of Kunste Onbeperk
- John / Tammy Godfrey, 082 558 1668 / 082 601 7702, Owners of JGEE Construction
- Chris Hoon, 082 552 3716, Owner of Celltech Communications (Vodacom)
- Gerald Stone, 082 857 7795, Vodacom FSC
Candidate
Nicolette van der Merwe, South African, Married, 8006090016089, 06/09/80, Oudtshoorn, Code 10, Afrikaans, English, 079 016 7669, nvandermerwe6@gmail.com
Languages
Afrikaans
First Language
English
Advanced
C1
Timeline
Office Manager and Project Manager
Kunste Onbeperk (Klein Karoo National Arts Festival)
08.2023 - Current
HR Assistant & Office Administration
Kunste Onbeperk (KKNK)
02.2023 - 04.2023
Office Manager, Personal Assistant, Property Administrator/Manager
JGEE Construction & JRB Godfrey Properties
03.2017 - 05.2020
Branch Manager
ADDOGREEN RECRUITMENT
12.2013 - 03.2014
Administrator
GEORGE NURSERY
03.2013 - 11.2013
Admin Manager / Assistant Manager
VODACOM (CELLTECH COMMUNICATIONS)
01.2002 - 12.2012
Sales, Repairs and Admin
Time by Trigg Watch Specialist
01.2001 - 12.2002
Au Pair, Organize Meetings, Admin, Wages
Bakenskraal Farming & Properties
01.2000 - 12.2001
Marketing, Sales
International Health and Nutritional Company
01.1999 - 12.1999
Grade 12 -
Langenhoven Gimnasium