Nicolette Lazarides
Boksburg
Summary
Self-motivated individual, bringing proven leadership, management, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Administrator
Betterbond
12.2022 - 06.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Submitted bond applications to all banks and financial institutes.
- Liaised with financial institutes and clients regarding outcomes.
Customer Service Coordinator
Qantas Airways
08.2012 - 09.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Responded to customer calls and emails to answer questions about products and services.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Maintained and managed files and databases.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Trainer in the CM system.
- Disaster management training and assisting.
- Manual operations trainer.
- Monitored catering and attended monthly product quality.
- Issued electronic VISAs for eligible clients.
Flight Controller
Menzies Aviation South Africa
01.2008 - 08.2012
- Monitored aircraft departure and arrival times to determine accuracy and report delays.
- Supervised the check-in counters, excess baggage points and boarding gates to ensure the flight departs on time.
- Overlooking the arrival flights ensuring that the arrival of passengers is as smooth and hassle free as possible.
- Ordering and monitoring all meals and special meals for a departing flight.
- Printing and delivering overall flight information and paperwork for both the aircraft and the airline.
- Pre-seating of all frequent flyers, cardholders, passengers travelling in group bookings and special service passengers e.g., Wheelchairs, meet and assist, unaccompanied minors, medical and passengers travelling with infants.
- Sending and receiving telex messages about the arriving and departing flights e.g., stroller advice, inadmissible, wheelchair, VIP and firearms.
- Handling of overbooked, delayed, weight restricted and cancelled flights.
- Lease between airlines for rebooking of passengers on another flight.
- Assisting with rebooking of passengers due to delayed flights.
- Issuing hotel and meal vouchers to passengers during a delay.
- Assisting all staff with blocking and unblocking of seats, system problems, VISA inquires and dealing with unruly passengers.
- Ensuring that all staff asks security questions and check-in passengers correctly.
- Printing all crew tags needed for the flight.
- Enquiring about flight parking bays, departure gates, arrival and departure times.
- Handling of inadmissible passengers and sending them back to their origin.
- Sending e-mails to advice on the departure flights details for billing purposes.
- Taking disciplinary action where necessary.
Education
Diploma in Retail Travel - Tourism And Travel Management
Damelin
Boksburg, South Africa12.2008
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- MS Office
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Office Management
- Personable and Approachable
- Data Confidentiality
- Team Collaboration
- Document Management
- Staff Management
- Schedule Coordination
- Work Planning and Prioritization
- Scheduling
- Relationship Development
- Goal Setting
- Employee Supervision
- Deadline Adherence
- Business Administration
- Document Control
- Resourceful and Analytical
- Mail handling
- Strategic Planning
- Timesheet Processing
- Operations Management
- Continuous Improvement
- Supplies Ordering
- Performance Improvement
- Record preparation
- Resource optimization
- Information Management
- Operations Oversight
- Network Administration
- Stakeholder Relations
- Presentation Creation
- Organizational Skills
- Multitasking
- Excellent Communication
- Active Listening
- Multitasking Abilities
- Teamwork and Collaboration
- Task Prioritization
- Written Communication
- Relationship Building
- Time Management
- Analytical Thinking
- Data Analysis
- Problem-Solving
- Idea Development and Brainstorming
- Interpersonal Communication
- Audit reporting
- Disaster Recovery Planning
Timeline
Administrator
Betterbond
12.2022 - 06.2024
Customer Service Coordinator
Qantas Airways
08.2012 - 09.2020
Flight Controller
Menzies Aviation South Africa
01.2008 - 08.2012
Diploma in Retail Travel - Tourism And Travel Management
Damelin
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