NICOLE SININISETHU NGWENYA
Kempton Park
Summary
Client-focused Beauty Therapist with expertise in nails, lashes, and makeup, leveraging a background in customer service and hospitality. Engages clients through personalised consultations and tailored beauty treatments, fostering loyalty and satisfaction. Committed to ongoing professional development and adapting to industry trends to enhance service offerings.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Nail & Lash Technician
Freelance Nail & Lash Technician
Crystal Park
01.2024 - Current
- Performed professional lash and brow services with expertise, including Lash lifts, Lash & Brow Tinting, and Eyelash Extensions.
- Applied eyelash extensions with precision and attention to detail for optimum client care.
- Offered high-quality nail and lash services to clients to enhance their beauty
- Delivered high-quality manicures, pedicures and facial treatments.
- Performed different eyelash extension treatments based on client requests.
- Maintained high standards of hygiene and cleanliness, sterilising tools before and after each use.
- Maintained strict hygiene and cleanliness standards in treatment rooms and work areas, adhering to health and safety regulations.
- Maintained hygienic and organised treatment rooms, cleaning between guests.
- Trained on new treatments, products and services to expand service offering.
- Conducted client consultations to understand individual needs and recommend appropriate beauty treatments.
- Welcomed clients upon arrival and created comfortable treatment and waiting areas.
- Communicated with clients between treatments to deliver consistent customer service.
- Manage bookings and client relationships
- Booked appointments and took payments at reception.
- Processed customer cash and card payments with accuracy.
- Handled cash transactions and processed payments for services and products efficiently.
- Responded promptly to customer email and phone communications.
- Resolved client complaints with professionalism and courtesy, maintaining high levels of customer satisfaction.
- Resolved customer complaints with professionalism for positive outcomes.
- Expanded client base through strong relationship-building and exceptional service.
- Promoted services on social media to enhance brand visibility and attract new clients.
- Sold salon retail products, promoting trending and featured items to increase sales.
- Assisted clients in selecting suitable beauty products for purchase, boosting retail sales.
- Increased retail sales by delivering exceptional service and fostering a positive atmosphere.
- Performed pedicures, manicures, nail filing and nail varnish application.
- Provided manicure and pedicure services, including nail shaping, cuticle care, and polish application for impeccable finishes.
- Delivered a range of spa treatments, including facials, massages and waxing.
- Administered facial treatments, including skin analysis, cleansing, exfoliation, and extraction to promote healthy skin.
- Tailored facial treatments to specific skin types and needs.
- Maintained accurate client records, detailing treatments administered, preferences and products used for future reference.
- Managed appointment bookings and client records, ensuring a smooth and efficient scheduling process.
- Monitored stock levels of beauty supplies and reordered products timely, ensuring availability for treatments.
- Assisted with stock duties, ordering beauty products and styling tools to replenish supply.
- Attended training in advanced eyelash and eyebrow treatments.
- Booked client appointments and sent out reminder emails to avoid missed treatments.
- Monitored stock levels of beauty supplies and reordered products timely, ensuring availability for treatments.
- Attended training in advanced eyelash and eyebrow treatments.
Car Wash & Chemicals Manager
Preshchem Carwash
Benoni, Johannesburg
05.2020 - 12.2023
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Trained and mentored employees to maximise team performance.
- Maintained clean, safe working environments to eliminate accident risks.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Assumed additional responsibilities to support team objectives and enhance workflow.
- Met schedule using excellent planning and coordination skills.
- Handled customer concerns and escalated major issues to supervisor.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Prepared a range of written communications, documents and reports.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Ensured effective cash handling to maintain financial integrity during transactions.
Cashier
RocoMamas
01.2022 - 04.2022
- Processed customer orders and payments accurately and efficiently
- Conducted regular inventory counts to maintain stock accuracy and availability
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Maintained clean, tidy and organised checkout areas.
Assistant Manager
Roco Mamas
South Gate- Johannesburg
01.2012 - 12.2020
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Ensured customer satisfaction through effective communication and problem-solving.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Monitored staff performance and developed improvement plans.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Negotiated with suppliers to secure better prices, improving profit margins.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Processed orders and payments accurately to maintain financial integrity.
- Set up business contracts, obtained signatures and processed paperwork.
Receptionist/Customer Service
Reef Hotel
Johannesburg
01.2015 - 12.2019
- Welcomed guests and clients in friendly, positive manner.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Welcomed visitors at the front desk, providing immediate assistance and directing them to appropriate contacts.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Operated multi-line telephone system to take messages, give information and direct callers.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Maintained a tidy reception area, reinforcing a professional atmosphere for all visitors and staff.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Offered refreshments to visitors, creating a welcoming environment and enhancing guest experience.
- Managed incoming calls efficiently, ensuring timely transfer to relevant departments or message taking.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Captured and processed client information, entering data into online systems for wider company use.
- Handled mail and deliveries, distributing correspondence promptly to staff and managing outgoing post.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Implemented changes to reception processes, improving workflow and visitor experience based on feedback.
- Managed external correspondence by drafting client emails and letters.
- Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.
- Contributed to team meetings, sharing insights on reception procedures and suggesting improvements.
- Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.
Education
Bachelor of Arts - Film & Dramatic Arts
University Of Witwatersrand
Johannesburg, GP01-2027
Certificate of Higher Education - English Online Course
TEFL
Johannesburg, GP01-2026
Matric - High School
Selelekela Secondary School
Soweto, GP01-2011
Skills
- Eyelash Extensions
- Beauty application
- Client Consultation
- Appointment scheduling
- Client management
- Customer service
- Customer support
- Cash handling
- Time management
- Collaborative Service
- Client engagement
- Composed under pressure
Languages
English
Advanced
C1
Zulu
Advanced
C1
Isixhosa
Upper Intermediate
B2
Pedi
Intermediate
B1
Sotho
Intermediate
B1
Certification
- Beauty Therapist, 2024-01-01
- First Aid & CPR
- Childcare & Special Needs Training
- Online English Training
Interests
- GYM Training
- Travelling
- Reading
Timeline
Nail & Lash Technician
Freelance Nail & Lash Technician
01.2024 - Current
Cashier
RocoMamas
01.2022 - 04.2022
Car Wash & Chemicals Manager
Preshchem Carwash
05.2020 - 12.2023
Receptionist/Customer Service
Reef Hotel
01.2015 - 12.2019
Assistant Manager
Roco Mamas
01.2012 - 12.2020
Bachelor of Arts - Film & Dramatic Arts
University Of Witwatersrand
Certificate of Higher Education - English Online Course
TEFL
Matric - High School
Selelekela Secondary School