Nicole Nickayla Arendse
Cape Town
Summary
Bringing creative flair and strong sense of customer service. Skilled in communication and building rapport with clients, ensuring comfortable and positive experience. Quick learner with knack for attention to detail, always eager to improve and adapt to new techniques. Enthusiastic about helping clients feel their best through personalized nail care. Efficient Administrative Assistant skilled in appointment scheduling and administrative support. Manages client bookings and communications to optimise service delivery. Maintains organised records and processes payments accurately.
Overview
16
16
years of professional experience
Work History
Nail Technician
Sorbet
Cape Town, South Africa
10.2020 - Current
- Performed skin assessments on clients' hands and feet to customise treatment plans.
- Offered advice on nail care and recommended products tailored to individual client needs.
- Monitored the condition of clients' nails and advised on treatments for common issues such as brittleness or fungal infections.
- Booked client appointments and sent out reminder emails to avoid missed treatments.
- Processed customer cash and card payments with accuracy.
- Conducted repairs on damaged nails, offering solutions to improve nail health.
- Provided high-quality manicures and pedicures based on clients' preferences to increase client satisfaction.
Nail Technician
Amazi Nail and Beauty Bar
Cape Town , South Africa
01.2017 - 10.2019
- Utilised UV and LED lamps safely for gel applications, following manufacturer instructions.
- Sterilised and sanitised nail tools to minimise risk of cross-infection.
- Performed pedicures, manicures, nail filing and nail varnish application.
- Maintained high standards of hygiene and cleanliness in the work area, adhering to health and safety regulations.
- Built and maintained relationships with clients to encourage repeat nail appointments.
- Developed a loyal client base through exceptional customer service and follow-up.
- Provided high-quality manicures and pedicures based on clients' preferences to increase client satisfaction.
Customer Sales Assistant
Frasers
City, South Africa
06.2010 - 10.2011
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Kept shelves neat, clean and organised through visual merchandising.
- Greeted customers warmly, advising on current promotions and providing guidance with product selections.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
Education
Certificate of Higher Education - Human Resources
Boland College
Strand 01-2022
NVQ Level 2 - Nail Technician
SEW Academy
Thornton, Cape Town01-2016
Skills
- Nail care consultation
- Nail health monitoring
- Gel application techniques
- Appointment scheduling
- High-quality service delivery
- Customer Service
- Creative nail design
- Client consultation
- Administrative support
Languages
English
Proficient
C2
Afrikaans
Proficient
C2
Timeline
Nail Technician
Sorbet
10.2020 - Current
Nail Technician
Amazi Nail and Beauty Bar
01.2017 - 10.2019
Customer Sales Assistant
Frasers
06.2010 - 10.2011
Certificate of Higher Education - Human Resources
Boland College
NVQ Level 2 - Nail Technician
SEW Academy