Nicolene van der Westhuizen

• Lead and manage the Managed Print Services division, ensuring consistent delivery against SLAs and KPIs.
• Oversaw daily operations, achieving optimal performance and uptime of print environments.
• Managed escalations, incidents, and problem resolution, ensuring effective and professional resolutions.
• Build and maintain strong client relationships, acting as a trusted advisor to stakeholders.
• Coordinate with vendors and technical teams to resolve issues and optimize service delivery.
• Drove continuous improvement initiatives, enhancing service quality and operational efficiency.
• Maintain accurate reporting, documentation, and administrative processes.

• Managed client relationships to maintain high customer satisfaction and loyalty.
• Identified and implemented strategies to enhance service delivery and strengthen client partnerships.
• Acted as the primary liaison between clients and technical teams to facilitate effective communication.
• Handled service queries, escalations, and account management responsibilities.

• Delivered premium customer service to high-profile clients in fast-paced environments.
• Communicated effectively with high-profile clients, ensuring discretion and timely resolution of issues.
• Managed complex situations with composure, ensuring seamless service delivery under pressure.
• Cultivated strong interpersonal relationships with clients through tailored, attentive service.

Achieved sales targets consistently as Car Sales Executive, provided exceptional customer service.

• Cultivated relationships with clients to enhance customer satisfaction and loyalty.
• Conducted product demonstrations to showcase features and benefits to potential buyers.
• Collaborated with team members to develop effective sales strategies and promotions.

Led cabin team as In-Charge Cabin Crew Member, ensured passenger safety and provided exceptional in-flight service, enhancing overall travel experience. Coordinated team efforts, resolved conflicts, and upheld aviation safety standards.

• Ensured passenger safety through pre-flight briefings and emergency procedure demonstrations.
• Assisted passengers with boarding, luggage, and in-flight service requests.
• Collaborated with team members to maintain cabin cleanliness and organization.