Nicolene Proudfoot

Results-driven Executive Operations & Business Support Specialist with more than 16 years of diverse experience supporting senior leadership, regional operations and cross-functional teams across retail, healthcare, automotive and commercial environments. Highly experienced in executive support, operational coordination, business reporting, financial administration, stakeholder communication and process improvement.

Known for being dependable, highly organised and solutions-focused, with the ability to manage multiple priorities, confidential information and time-sensitive requirements in fast-paced environments. Strong capability in developing and maintaining operational reports, coordinating communication across multiple locations, supporting financial processes and providing practical administrative solutions that improve consistency and efficiency.

Combines strong administrative expertise with commercial awareness, leadership capability and a hands-on approach to problem-solving. Comfortable working independently or as part of a senior management team, with a proven ability to build trusted professional relationships and deliver accurate, high-quality work under pressure.

Core value: Bringing structure, clarity and accountability to complex business and operational environments.

Experienced operations and executive support professional with a strong background in retail, administration, reporting, and stakeholder management. Proven ability to support multi-site retail operations through accurate operational reporting, business communication, and administrative coordination. Skilled in developing and maintaining reports on customer counts, sales performance, waste management, and financial data, enabling informed business decisions.

Provided trusted support to senior leaders, including the Inland Operations Manager, National Retail Process Manager, and three Heads of Department, managing executive diaries, meetings, travel arrangements, corporate events, communications, and high-priority operational requirements. Adept at coordinating communication between regional management, retail stores, operational teams, suppliers, and other stakeholders to ensure efficient information flow and execution.

Recognized for successfully managing multiple priorities in demanding environments while maintaining accuracy, professionalism, and attention to detail. Experienced in supporting process consistency, operational excellence initiatives, and administrative compliance across multiple locations. Strong event and meeting coordination skills, including venue management, catering, logistics, and stakeholder engagement.

Adaptable and versatile, with experience spanning retail, healthcare, automotive, financial administration, and remote business support. Demonstrated leadership through additional responsibilities as Health & Safety Officer, First Aider, Head Fire Marshal, and youth sports Team Manager.

Committed to continuous professional development, with training in leadership, financial accounting, retail management, Microsoft Excel, TEFL, stress management, positive psychology, cross-cultural awareness, and time management. Known for reliability, professionalism, and a strong work ethic, supported by professional endorsements and recommendations.